Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Seems as if nobody at Joe Bullard ever has a bad day. The atmosphere is never frenetic & Troy struck just the right tone, balancing friendliness & professionalism. Drove 120 miles to buy the least expensive (but rare) car on the lot. I was treated like I was looking for a new Escalade. This dealership is at the top of their game.
I did not fine a car on Cars.com, however when I went to the dealership they had a vehicle that was just turned in. the car had several issues in which the dealer was willing to correct. I should pick the vehicle up on Friday 10 Jan 2014.
Excellent services and outstanding experience! He is the best of the best! He has a car delivery to my house in FL. We are very impressed with the way take care customer. Definitely, we will recommend this dealership to friends and family, especially to salesman like Brandon Dana.
Went to Mobile to buy a car from another dealership to find out they sold it while I was enroute. Driving home to Mississippi we passed Mullinax and decided to see what they had in stock. Jake Summey was the salesman who approached us and I was instantly impressed with the way he handled the situation. We left that day with a Ford Fusion due to the professionalism of Jake and all of those who work there. A Ford had never entered my mind to buy until we spent time on your car lot. We will be back in a couple of months to purchase another vehicle from you guys. Thanks. Mike
Derek Montalvo is best thing that happened to Mullinax
by Eveything happy from DealerRater.com
October 1, 2018
He help me so much. He help my father much. He tells me all the good things and he make all the things better which made us buy the mustang. This makes me happy this makes all my family happy. I never go to another place because of Mr. Montalvo all the time we happiest.
I have bought many vehicles from Mullinax Ford and every experience has been exceptional. My salesman, James Stallworth makes suggestion to make sure I am happy with my purchase. The mangers and staff members are always polite and aim to please. I can???t say enough good things about this place. I always feel comfortable and confident in the quality of vehicle I???m getting whether new or used. I guess that???s why I keep going back.
The employees at Mullinax Ford Mobile are amazing! I had the best car buying experience. They are very upfront, the nicest and most professional people I have ever come to work with. If you are look for a vehicle I HIGHLY recommend you check Mullinax Ford Mobile our.
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