After our incident on 11/28/2018. The dealership contacted me and offered to make things right. They apologized for what was an accident. I understand this and continued to do business with them by purchasing a truck. I would like to thank them for giving the extra mile and doing the customer right. I would do business with them again.
Amazing truck, very smooth driving and comfortable
by AndradeF150 from Hamilton, Ontario
December 4, 2018
This vehicle is great for anytime, outside looks very nice and elegant, and is so comfortable when we do long driving, definitely one of the best vehicles I have ever drove in my life.
Great Sales experience with Adam. He was so nice and didn't pressure us to buy that day. Had exactly what we wanted within our price. He made sure we were taken care of and Hightower did a great job with our paperwork and signing. Will definitely recommend them to everyone we know.
High value and performance
by Noiz from Jackson, WY
January 8, 2019
Great fuel mileage both hwy and town. Back seat has more room than any truck I’ve ever owned. V6 has sufficient power for loads and passing
Great job! Awesome trucks at great prices. Stopped in to see a Ram 1500. Very nice truck and good price. They let me test drive it and take it to get check over by a shop. IF you are going to buy a used car you have to get it looked over! (A few dealers i stopped said they couldn't let their trucks go get looked at) No issue with Imperial. Came back with a few things needed(expected for a used car) The finance manager came in looked over the report and worked out a great deal. Must say very nice guys , and very down to earth and fair.
Not my 1st time buying a used car , but this will not be my last buy from Imperial Auto!!! Thank you Mr. Williams, Sean and Marino Awesome Crew!
After recently moving to Virginia, I was looking for a new/used car. CarNova Stafford came to my rescue in more ways than one! From the excellent customer service, from ALL employees, to the gorgeous 2016 Acura MDX I ended up with, and everything in between, they made my car shopping experience amazing! I couldn’t have asked for a better team to trust!! I personally want to thank Rashid and Harris for all their hard work, time and patience with me and my pickiness! The quality of these cars is amazing! I even took my car to the Acura dealership to have everything looked over since it’s still under warranty (not at all that I don’t trust CarNova’s inspection and all) and I was told that I couldn’t have purchased a better car! Validation from the dealership itself is always a plus. The inside of my car, the outside, the drive, everything felt and looked like I was driving a 2018 version. I know I’ve found my one-stop shop forever! Ladies and gentlemen, if you want the full experience, please, please do yourself a favor and go see CarNova Stafford! You won’t be disappointed! Thank you CarNova Team for everything and God bless!
by Susan from Monongahela
January 7, 2019
Always drive a Ford ranger but recently switched up to a Ford F150. I am super happy I did. The inside us amazing and it rides as smooth as any luxury car I have ridden in. Great vehicle.
I had routine service and VA safety inspection completed in a great turnaround time (about an hour). I also had new wipers installed; however those new blades were horrible. Leckner replaced them for free but I had to drive an extra 50 miles (25 each way) to have it resolved.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
I'm really happy with my 2018 optima hybrid thanks to Tamara and Andrea to made everything easy to me
Holds its Value unlike other truck! Best truck
by joshyran25 from Tampa,FL
December 11, 2018
The F150 has the best resale value compared to 90% of the vehicles on the market! why not buy something that you can get your money back when you sell it . plus its the best truck on the market. Ford leads the way with innovation in trucks
tows the most
the new design weighs the least
gets the best mpg with the new ecoboost engine
I went to the Koons Kia dealership today to get a tire repaired. Even though I didn't have an appointment, Marcos worked me into their schedule and also took care of the warranty maintenance that was due. I've been coming to this dealership for several years, and have always been pleased with the quality of service.
Nicest truck I have ever owned.
by mike from Monroe Ga
December 11, 2018
This truck is fun to drive and has way more power than I expected. It is comfortable and gets good gas mileage for a vehicle this size. It also has many safety features that I really like. I have only had it for 2 weeks and so far I love it and I don't think that will change.
I am very grateful for the great service that I received with my 2 Kia Sorentos 2011 and 2014. Mr. Olivero provided excellent service, that was very professional and efficient. An I would highly recommend to anyone.
The Service Department staff at Koons Kia of Woodbridge are exceptional in their professionalism, courtesy, and knowledge about my car. Marcos Olivero, Irenia Areliano, and Samuel Zelaya combine their efforts each time to ensure that I continue to enjoy bringing my car to Koons Kia of Woodbridge. I bought my 2014 Kia Sorento here, and I highly recommend this dealership for anyone purchasing a car or having their car serviced at Koons Kia of Woodbridge.
Bought my first car from here and Scott Riley helped me out! They were so fantastic, really worked with me and helped me find a great car! I never once felt rushed or forced or like I was asking to many questions! I would definitely recommend Scott for quality customer service and this dealership for quality cars. Thanks again guys!!
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