Mike Carrozza, from the moment i pulled in took care of me. I had issues with my hood and door check with Rust and called it into FORD right away and got back to me with a solution on the same day. Something you do not see in customer service anymore. From Taking in my car for repair (Which took a week) he kept in touch with me every step along the way. And to go far and beyond made sure all the services in my Vehicle were up to date. He is a key asset to maintenance and service department at GUS MACHADO FORD and look forward to doing maintenance with your team for a long time.
excellent customer service, and attention to details.
Exceeded our expectations.
Special mention to Mr. Hallstrom at the Service Dept, who provided guidance, and made sure all issues were addressed. I m very satisfied with the service.
I’m extremely satisfied with the customer service I receive every time I go in to service my vehicles. Ralph Mendoza is very friendly, helpful and knowledgeable. I will always go to Ralph for service.
Excellent customer service. Thank you Service Manager Will for addressing and resolving my brake issue in a timely and professional manner. Also appreciate Rene Calvo's assistance and the fine mechanics who labored on my vehicle. My sincere gratitude!
Great experience. Professional and friendly staff took care of my car in a timely manner. The cafe and car wash was a nice touch. They offered a loaner vehicle but I decided to wait and they were able to turn it around quickly.
I contacted Vroom auto about a 2010 911 they have for sale and was contacted right away with all the information on this vehicle Jeff in the Sale dept was very helpful I was attracting to the car with the price I have this car on my list
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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