My experience from the end of November until now has been a 2.5-3 Star.
Specifically went to this location to look at at a vehicle. The sales rep was helpful and professional. Completing the paperwork and finalizing the sale took way too long, hours!!! There was one finance person helping four people in line.
Make sure you pay attention to details!!! Vehicle did not come with floor mats. Strange to me. When they dropped the vehicle off it was not detailed nor was the gas filled up per agreement, so when I called about everything they did cover the cost of new floor mats. Great customer service, right?
Fast forward to it now being summer. My air condition does not work. Per manager who was not customer friendly and rude on the phone, stated “anything can break on a used vehicle”. Makes you think you need check EVERYTHING before you purchase.
In my opinion, poor customer service. I would think you’d want to retain your customers by trying to help them out when the vehicle is less than 6 months old to them. Will not be going back to them to purchase my next vehicle.
Our salesman Bob West was great and really listened to what we wanted. No high pressure sales. Everyone there was great. My husband and I were blown away on how willing they were to work with us to keep us within our budget. Great experience.
Will definitely be returning to Lenz in the future. Got an amazing truck, for a great price at the Minocqua location! No pressure to buy, and very helpful customer service!! I will be recommending Lenz to family and friends for sure. Thank you Sam!!
I found the exact truck through the internet. The dealership responded to me immediately and I was transferred to Matt for the price and trade in value. I thought the prices they quoted me were fair for me. Matt did an excellent job ensuring the truck was set up as I wanted it. Finally a good experience buying a truck that I really wanted. I would definitely recommend buying a car from then.
High value and performance
by Noiz from Jackson, WY
January 8, 2019
Great fuel mileage both hwy and town. Back seat has more room than any truck I’ve ever owned. V6 has sufficient power for loads and passing
Van Horn Hyundai ALWAYS provides us and our vehicle with all around 5 star service. Only hiccup this last visit is while we always have received a printout of their color coded multi-point inspection review along with the invoice every time we have had service done there, we did not receive a copy of that multi-point inspection review this time when we were in for an oil change. We like to keep copies of these things for our records so that we can provide a history of all services preformed on our vehicle, which we purchased from this dealership brand new(2017 Hyundai Elantra). I returned to the dealership the next day to inform them of this and they quickly provided the printout of the multi-point inspection review, no questions asked. Every time we deal with the people at Van Horn Hyundai, from the day we purchased the vehicle through every service appointment we've ever had with them, it's always been a 5 star experience. Thanks again Van Horn!
Best off Road Pickup Truck
by Ken Khan from Woodbridge VA
December 23, 2018
Very Nice with Gas Mileage with V6 Engine. Eco-Boast . Nice Bed-liner.
Good off Road Truck . If I have choice . I will by one more but Brand New
Great experience. Matt was very helpful in explaining the different features on the various Highlander models. Helped me quickly figure out which one I wanted. Second highlander from Russ Darrow. Great customer service keeps me coming back.
Sweet ride to travel with family!
by Drew from Oklahoma
December 4, 2018
This truck was comfortable and spacious for those long drives! Drives smooth with quiet cab. Flexible vehicle for the family and/or to get some work done!
I drove an hour to this dealership to test drive a used 2014 Ford Fusion. I needed a car ASAP as mine was no longer working, and even with the knowledge that I was in extreme need of a new car, no one was uncomfortably pushy. Dawn was very kind and helpful and when I did not like the used Fusion, she offered me the option of test driving a new one. As this would be my first new car, I knew it would be a long shot to be approved for a loan with no co-signer and a small down payment, and as expected I was not approved. Dawn and her team went out of their way to find me another vehicle on their lot that they thought I would have a better chance of qualifying for. After driving another car, Dawn went to see if I would be approved and came back with the news that her team had been attempting to find a way for me to take home the brand new Fusion, and that they had! They went above and beyond to make sure I was able to have a car and that I understood why it was easier for me to qualify for the new one and not a used one. They were a huge help to me as a first time car buyer and it was the best experience! They were all wonderful and very excited to help me become a new car owner!
Holds its Value unlike other truck! Best truck
by joshyran25 from Tampa,FL
December 11, 2018
The F150 has the best resale value compared to 90% of the vehicles on the market! why not buy something that you can get your money back when you sell it . plus its the best truck on the market. Ford leads the way with innovation in trucks
tows the most
the new design weighs the least
gets the best mpg with the new ecoboost engine
The entire process was so easy with EvS. I was looking to lease a Ford Edge, and Alex was upfront about the deal terms and patiently walked me through all of my questions. Multiple people on the team stayed late to help us get through the paperwork and get us out the door, and they were able to support getting the process started via email. I usually feel like I'm getting screwed somehow in a lease, but did not feel that way with this team.
Nicest truck I have ever owned.
by mike from Monroe Ga
December 11, 2018
This truck is fun to drive and has way more power than I expected. It is comfortable and gets good gas mileage for a vehicle this size. It also has many safety features that I really like. I have only had it for 2 weeks and so far I love it and I don't think that will change.
Very professional and friendly staff, you won???t go wrong buying from them as they do an excellent job. Alex was great to work with and I would recommend him and the dealship to anyone looking for a new or used vehicle.
Best quarter ton truck out there.
by WillB from Madison, MS
December 6, 2018
This truck handles all of my work related needs. From towing equipment to comfortably seating coworkers and clients, this truck does it all. I’d highly recommend this truck to anyone.
Alex was professional in his demeanor and delivery of services. He was available to both Amy and I while exploring vehicle options and remains available to us with questions we have after our purchase.
Love it. Never going back to a car.
by F150inPA from Philadelphia, PA
December 4, 2018
Supercrew gives me a ton of interior space. 2nd row folds up for massive amounts of interior storage. The 5.5 bed is big enough for most hauling. 2.7 L V6 is suprisingly powerful.
My wife and I were "looking" for a different vehicle for her. A co-worker suggested Eric Von Shledorn. We had been to all the lots in Plymouth and thought the 15 mile drive would be our next plan. How pleased we were! We ended up getting more than we were looking for, but completely satisfied with the what we did buy. The entire experience was very painless.
I had not planned on closing the deal when I came in, although i knew exactly what i wanted. Steve Larkin offered his sales service with absolutely no pressure. It???s a pleasure to work with a dealer that looks to build a long term relationship with a customer, and not just a one time sale. I had been in the dealer months earlier and test drove a truck that would not meet my needs and i left that day with a hand shake, no high pressure tactics. When i decided on what i needed, i came back and we made a fair deal, quickly. I will be a return customer.
Disregard my previous message which says I wasn't treated properly. It was a misunderstanding on my part. Customer service did a good job. I would recommend to any customer.
Amazing truck, very smooth driving and comfortable
by AndradeF150 from Hamilton, Ontario
December 4, 2018
This vehicle is great for anytime, outside looks very nice and elegant, and is so comfortable when we do long driving, definitely one of the best vehicles I have ever drove in my life.
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