My husband and I had the best experience at Lupient we've ever experienced at a car dealership! Seamus and Dustin, with the help of Chad as well, made trading our 2015 Sierra SLT for a new 2017 Sierra Denali Ultimate not only quick and easy, but it was very enjoyable and we appreciated truly being treated as a guest and not just another potential buyer. Seamus went out of his way to make sure we were happy and comfortable with our purchase. As long as the Lupient team continues to deliver the personal touch, we will be Lupient loyal.
I was a hundred miles from home and 200 miles from my starting point when my BMW blew a tire. It was a holiday and I was in the middle of nowhere with all service closed. I called the BMW 800 number and thankfully they towed my car to BMW of Bloomington. I received a call Tuesday morning and learned I had to get new tires and they also performed the regular maintenance. I was concerned and surprised because my car had just been in my BMW service center for maintenance in July. I never thought once that my tires were bad. BMW 800 service got me a LIFT ride home, 110 miles with a wonderful BMW driver that told me Bloomington BMW was the best.
I had no idea how I would get my car home. I asked Jeremy for ideas when he called me. When my car was complete with new tires, break service and who knows what else, Jeremy called me with a plan. Ed Jackson drove my car to my door over a 100 miles away followed by another driver who drove them both back to Bloomington. I don't know much about cars and I rely on my dealer and the service to guide me and keep me safe. I'm so grateful that my catastrophy happened near Bloomington. You haven't seen the last of me.
John was my sales man and he was awesome! Greeted me as soon as I walked in the door. Took me on the test drive and knew the vehicle well and was super kind and optimistic about the entire process. I came here to look at a vehicle to see my options and left with a new ride.
Chris was great to deal with in purchasing a new truck. He was extremely helpful through the entire process, and I always felt like I was receiving his direct and undivided attention when dealing with him. There was no pressure, no hidden fees or surprises. Chris gave me his personal number so that I could reach him directly and was always prompt in answering my questions. The entire experience was simple and easy, and I left with a fantastic truck that I???m very happy with. I would highly recommend anyone in the market for a new vehicle go see them.
Deron made this a pleasant experience - answered all of our questions. Willing to change gears when we changed our minds about the type of vehicle to buy. We also appreciated the woman in the finance office - very pleasant and informative.
Shopped for a car I would love and my salesman quickly showed me why I'd rather have a Buick by pointing out the many features. Seating was comfortable (driver and passenger), the handling and turning radius was what I was looking for.
Overall 4 stars. Didn't give it 5 stars only because I dropped off my car at 9:45am for a 10am apt. Had some errands to run and asked if they could wash it once oil change was complete since i was in no hurry, (remember -I was dropping it off). I got a call back about 2pm that it was ready but we were still running errands, I asked what time they closed. I was told 5pm but to be there by 4:30. We arrived at 4pm and after letting the counter person know i was there for my car they realized it hadn't been washed so they said it would be a quick 5 minute wash, I waited approximately 20 minutes! Not a big deal but my car was ready at 2pm and you waited until i arrived to go wash it??? So not really a big deal but just wished it would have been done before i arrived but in the end it was a free car wash. Gave the facilities 3 stars because major renovation is occurring but I'm sure once it's all complete it will be great. So overall 4 stars.
Great service all around. Comfortable waiting area and friendly staff. Was able to get my oil changed before my son woke up from his nap.
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