I am quite pleased
November 5, 2018
Now, this is my caveat. We showed up around 930 a.m. knowing exactly which vehicle we wanted and didn't get to leave with it until 2 p.m. It was an all day process.
We should have made an appointment, I didn't because of random articles I had read online. Maybe this is good advice for other dealerships, but I would suggest not only setting up an appointment but telling them if you are looking for a particular car so they can have it ready.
I showed up cold for a specific vehicle. The battery had died due to some unforeseen issues. They ended up replacing it without adding to the over all price. They also lubed the tailgate latch which was the reason the battery had died. They ALSO replaced a bolt on the plate holder that they had to drill out because of rust.
Bear in mind, this was an AS IS no warranty vehicle! All these things were done at NO EXTRA CHARGE by a service department who don't get paid commission.
My salesman stuck with me all day trying to help. First, he met with us even though we didn't have anot appointment. He then jump started our vehicle to get it going. He then worked with the service department to get them to fix all the issues. He did pull for us with the finance department to lower the cost which they couldn't do after all those repairs.
Look, I scoured online for the perfect car at the perfect price. This car was selling for well below the average cost for a similarly optioned vehicle statewide. I admit, I tried to talk them down a bit, and I honestly think I could have without the need of a new battery install.
The salesman was very professional, but also, once he gauged us to be the crazies we are, he also shared silly jokes and family stories during the long wait. He didn't even have lunch until after I left so it wasn't like he ran off while I sat there to get a meal.
After we did our test drive *they drive it off the lot then let you take over after a bit*, we talked about price. We were buying outright so I have no advice about their financing. Once they got the price and paperwork set, they did all the repairs. They even had to go to a parts store to buy that bolt!
Then, once all want said and done, the salesman (whose name I have forgotten which will surprise him because I remembered some random codes for our stereo) sat with me in the car to go over all the options we hadn't already discussed.
Anything we couldn't find the answer for, we both tried to look up on our phones, it became a competition, but friendly ha.
He was tolerant of my crazy and thanked me for all my patience. Again, I showed up cold and they hadn't known the battery had died because of the stuck latch from the day before. I'm confident it would have gone much faster had I communicated with them in advance.
I can't speak for all the salesmen, but ours was a stand up guy!