We purchased a truck for our company , and we were treated very well. Customer service was outstanding! It didn't end the day we drove off the lot.... it continued for weeks. About 2 months later, we decided to add to our fleet again, and went right back to Patriot. They located what we wanted and we had the truck within 3 days. Great team at Patriot Ford!
Everything was great through the process. Would have liked to know exactly what the company was making for transparency. Happy with the vehicle but since I'm not an expert on purchasing vehicles, would like to feel secure about the deal I received. It's not that I wouldn't have been willing to pay the overhead costs and the sales representative but would have liked to know what I paid them over the amount of the vehicle base price.
I had a very good experience at the car dealership. I had been looking for a truck to buy for around a month with no luck. I went to patriot and they had me in and out with the truck I wanted. My salesman Dena and the owner Mr. Cantrell were very helpful with getting me exactly what I was after and at what price range I had to work with. I would recommend them to anyone looking to buy a vehicle, new or used.
We had look around at other dealerships and given the usual run arounds. Not at Patriot. The staff was exceptional to deal with, honest and transparent. They were not pushy or tried to sell you something just to be making a sale. They listened to our needs and found us what we wanted. We didn't just deal with one individual the whole time like we have at other dealerships but it was great. We didn't feel like we were unimportant to one person but more like we were important to all the staff that works there. Everyone took the time to remember our names even if we just met for a brief moment. Thanks again to the wonderful staff for such a great experience.
Chance was very helpful throughout the entire process. He kept me at ease and comfortable. Made sure I was ok with everything and helped me understand everything deeper. It was a hard and big leap for me and I???m glad I decided to come here for it.
Kristen was very helpful and friendly as we made special arrangements for my truck with a camper to come and get my truck serviced. She kept in contact with me through text and calls to keep me updated on the progress of our service. She was very nice to work with.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Aslan is hands down the best salesman we have ever dealt with! He???s extremely informative, knows his vehicles and how they compare to competitors. He???s not a pushy salesman at all, and has a great personality that makes car shopping so much fun!!!!
Great salesman,great dealership,crooked finance man. He sold me a maintenance plan and said it covered all maintenance for 75,000 miles. When they finally mailed me the contract, it was only for about 48,000 miles and did not cover everything. They waited until it was too late to opt out as I did not open the mail for about five days. They would have gotten five stars if not for the lying finance man. Too bad they had someone like that working for them.
Very good and no pressure experience. My only complaint would be that the car could have been detailed better. It was dirty inside in several places and the rubber mats had not been cleaned.
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