Steev was delightful to work with and made the process of buying a new car pain free. Definitely felt he was looking out for our best interest and was honest and strait forward. We would definitely refer friends and family to him for the purchase of a new car.
Brought my 2015 Fusion in for a couple of recall issues, which were successfully resolved. However, the low tire pressure notification light was lit and yet that issue was not addressed by cheicking/inflating the tires. The light is very big and cannot be missed (and they also commented on tread depth). Disappointed as I see this as a safety issue as well as an item that sould be addressed regardless.
Kate was very knowledgeable about the truck we wanted. she wasn't pushy. We did a test drive rather late one evening. we talked about financing options and decided to see what our options were with our credit union. Groove was very patient while we got things arranged and we drove it home the next day. very satisfied.
The last two times I have been in for service the customer service reps act like they are doing you a favor by helping you. They sit behind their desk and don’t come out into the garage to greet you when you drive up. When I walked in to where they are seated they all just sit there and act like you are interrupting them. My lease is up in a few months and their customer service has me thinking about going elsewhere for a new car
My husband and I just moved to Denver and we need to start a life here in the States. Since day 1 Shahin was very transparent with us, guiding and helping us understand different steps we need to follow as new residents. We did not have yet a social security number, not even a Denver drivers license but Shahin did look for options and alternatives, helping us choose the best options. Today we went back to Shomp with a social security number and we where able to get the exact car we wanted since three weeks ago. The process had a lot of steps to be followed due to our condition and Shahin was there, next to us and always with a smile and a positive attitude. Once we got the car, Shahin suggested specific extras for the car alligned to local weather conditions. We are BMW customers in our hometown ( Costa Rica) and are happy to say that in Denver we can continue keeping our loyalty thanks to Shahin???s and his team???s guidance and support. We chose Shomp because friends of us who also moved to Denver with the same company and similar conditions highly recommend this dealer! Now my husband and I can be part of those extremely happy customers
This is the second vehicle I have bought from this dealership. Steven and Ben were wonderful to work with. Steven found the perfect vehicle for me and I appreciated his attention to detail in finding the one that fit my specific needs. I would highly recommend this dealership for sales and service. They are truly professionals and I am very grateful. Melanie
Got a super good deal on a Tacoma with these guys. I live in Albuquerque and they picked me up from the airport and literally was in and out of the dealership in 30 min, it was a cash deal and it was so nice to have the dealership understand that up front. No pressure at all to buy any other products as everything was negotiated prior to me showing up. There is always that concern buying a unit sight unseen but as soon as I showed up and I saw that the truck was clean clean clean. Hopped back on I25 South and had no issues whatsoever. Truck really feels and looks new, especially the interior, I cant believe it is used. I can still smell a hint of that "new car smell" when it heats up a little outside when I get in. Have had for a month now and am still loving it. These guys are straight up, I dealt with Nachie, the GM, as well as Victor in Finance, and Rafael and Jesus in Sales, all were very helpful, friendly and most importantly ALWAYS got back to me in a timely manner. Save yourself from the big franchise lots and stick with this independent. Thanks again!!!
This is the first time we have been to this dealership and coming from out of town (Fort Morgan) we were a little worried about working with this dealership, but we bought a great truck and Joe was great with answering all of our questions. The only problem we had was we had to wait about 1-1 1/2 hours to finalize and sign our paperwork, but this was only because their were two couples in front of us who paid cash. Overall, the selection was great and I would highly recommend buying a vehicle from this dealership and ask for Joe, he was great!!
Took my Ford F 150 in for work on a couple of recalls and for a grinding noise in the front driver???s side hub. Everything up to this point has been great, recalls were taken care of by the afternoon. Didn???t get the grinding in the IWE taken care of yet as they needed to order parts. I am waiting for the call on the arrival of the parts to get that issue resolved. I worked with Don in the service department and he was great, professional, and easy to work with. so far great experience.
Juan was very down to earth and easy going, which is hard to come by at car dealerships. We test drove our new Ford Edge with the whole family car seats and all. Juan was very accommodating when I had to leave and come back with a different trade in vehicle. Overall was one of the least pressured experiences I have had at a dealership. They also don't have the one price thing so we were able to get the vehicle for less than advertised.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
We did a lot of research and new what we were looking for. The associate (Dan) made us feel that he was buying the car with us, making sure we were comfortable with our decision and no pressure. My one gripe overall is that cars that require a fob in lieu of a key need to come with two up front or the other one sent later to us (at my expense) rather than me having to make another trip to have another one made.
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