Great shop and service facility. Your staff is very knowledgeable and courteous always attending to the needs of the customer. The service center is always clean and and very well equipped to handle any problem that may need to be addressed. My service advisor Kevin, always keeps me up to speed on any requested service and always advises me when additionL problems with my vechile are encountered and offers recommendations as needed if repairs or failure of components are necessary. I feel very comfortable with the service I have received at Vaden at Pooler.
I had a great experience working with Lanard Mansell on the purchase of my Ford Raptor. Although there was initially a discrepancy with the internet price, JC Lewis went above and beyond to make a deal. I highly recommend this dealership.
This dealership has two locations in Savannah which I was unaware of when shopping there online site. I found a vehicle I was interested in for my granddaughter and I went to the wrong location for that car. Well I not fimilar with the area and drove from out of state to see the car. The salesman was exceptional he drove us to the location and we test drove it and decided to purchase it. We drove it back to his location to do the paperwork and they gassed it up and prepared it for our delivery. It was a quick process and a very good salesman that was very polite, took care our needs and made the sales smooth and easy. At 65 this was one of my best purchase experiences and left a happy customer. All the personal associated with this purchase where very professional.....
I found a vehicle on cars.com that was on this dealer's lot. The listing was extremely thorough and honest, which helped me decide to make the trip to look at and drive the truck. John made sure I knew he was onsite to help if needed, but otherwise left me to look the truck over in peace. No pressure at all. The actual purchase was quick and easy. We found a few problems with the vehicle that I truly believe the dealer did not know about and John has already made efforts to help with that. Meredith has been in contact regarding title and registration. Service after sale A+. Would use Kellers for my next used car purchase.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Bought a Ford Edge from Joe Lewis. Very professional; straightforward sales representative.
Joe was very transparent in pricing; price paid was very satisfactory and fair. He had car prepped/ready earlier than promised and fully gassed up.
Will definitely buy from Joe / JC Lewis again. Very pleasant transaction.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
We bought a 2018 CRV on Black Friday from Ricardo Villagas. Ricardo's calm, no-pressure professionalism, kindness, and product knowledge made the experience wonderful. We could not be happier with our new car and Grainger Honda.
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