Chris over in the Nissan building is great to work with. My 1st choice of car did not work out but he found one that fit what I wanted and called me in and I purchased it. Chris is hands down the best and most personable car salesman I've ever worked with. Will be going back in future.
Billion Auto Group especially Doug Collins in (service) and follow by Steve Stout ( GM) were incredible to work with. I purchased a Yukon XL Denali and it had an annoying rattle noise when driving at 60mph. For the price of the car, I wanted this fixed. Doug was incredible in service and worked with me to resolve the problem and even had a GM engineer come to Bozeman to look at the car and see if it could be rectified. The problem was sporatic and sometimes Doug was not able to hear it when he test drove my car. Even without hearing the noise constantly, Doug took care of me and put in the paperwork to replace. I was not treated as annoying customer or pushed aside but instead with professinalism and understanding. I kept waiting for the other shoe to drop and have an issue along the way with replacing the car but that was not the case. Steve Stout said to me numerous times, " you don't worry, we will take care of you and handle it with GMC." Even when GMC said they would not take care of 2K that I purchased for an insurance detail package, Steve said he would take care of it for me because it was the right thing to do. GMC furfillment center rep even told me that they were extremely impressed with this dealership and their timeliness and throughro paperwork. They said most dealerships are difficult to work with during this process and that most people have to wait up to 6 months to get their care replaced. My issue once approved was taken care of in less than two weeks. Bottom line, Billion was outstanding and my husband and I will be lifelong customers because we trust we will be taken care of! Buy your car here, no joke they are wonderful!
I'm a customer for life.Every part of my truck buying experience was easy and fast im very happy with my new truck and will recommend everyone I know to shop there they won't be dissatisfied.
There 100% worthy in my opinion. I hope this review helps anyone looking for a vehicle to go with Snyder
We had a positive experience with the buying process. Unfortunately we needed floor mats to go in the vehicle. It took over two months for Bozeman Ford to get us floor mats. It came down to me calling and emailing on a regular basis. We got passed form person to person with no resolution. It was always, "Be in next week." or " I made sure they will be here Wednesday." It was extremely frustrating. The sale manager called towards the end and promised them for Monday, on a Friday, finally came in on Wednesday. No apology or offer to make things right. Pretty frustrating when everything else went so smooth to let this be the feeling we will take away from the experience.
Gary Berg and the rest of the staff at Bozeman Ford are great to work with. No one was ever pushy about added features or anything, and always seemed to maintain my best interests. Not to mention I was going to using a lender offered through my employer, but after having many problems with them Bozeman Ford was able to work quickly to get me a good interest rate and finalized the paperwork in less than 24 hrs after my source fell through. I am so grateful for Bozeman Ford and their willingness to keep my needs in mind and ability to work quickly!
Communication was very clear on the approach to the service being done as well as constant update throughout the day on the status of my vehicle. Very impressed and appreciated the quick fix.
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