There was confusion on my part regarding the extended service contracts that I had purchased along with my new Ford Escape. Suzanne did a wonderful job of solving the problem for me and I am now happy with my purchase. There is no way to delete or edit my previous review dated 6/30/18 and it somehow got put in twice. Sorry about that.
I had a great experience today with this dealership. I submitted an online request for information yesterday afternoon and within 5 minutes I got a call back from the sales manager. They collected personal info and within 30 min I had a quote in my hands. Went to the dealership next day to close the deal and was greatly surprised on how efficient the process was. Mr Randy Orsburn in sales was super professional and made the process so easy and fast. Kudos to the insurance and finance team as well.
I pulled into the car lot expecting a slew of salesman on the attack. Did not happen. I got out of the car, was approached by Terrance Harkey who kindly offered to help me and stayed close by throughout the purchase. I have had several bad experiences with car salespeople throughout the years. Terrance gave me confidence in car salesmen again. Terrance is a high quality professional. Sensitive, informed, knowledgable, caring and respectful. Greg Lusk and Joe Rodela were kind and easy to work with. Greg did a lot of work with the numbers to ensure I got the car I wanted. There was no yelling or screaming between sales and finance. The staff looked and conducted themselves as professionals. There is a nice little coffee shop onsite with free coffee lattes while you wait. This was the most positive car buying experience ever. If you get a salesperson that does not meet your needs, please stop the process, and ask for Terrance Harkey. You will not be disappointed.
I love Ford cars and it always helps when you deal with salesman like Tony Mathis! He listens to your needs and works to ensure you leave with a vehicle that suits your needs! All the employees at the Grand Prairie Ford dealership are always customer service friendly and I appreciate that in today's world!
Finding a new car is so stressful especially when having to do it in a hurry. Mo really helped us through the process. When I wanted to tear my hair out he along with my fiance really calmed me down. I will definitely come back and recommend.
From the moment I walked into Mac Haik until the job was complete and I walked out a very satisfied customer. Thank you Mac Haik for helping me get back on the road. The person who helped me was very knowledgeable and courteous. Merry Christmas 🎄🎁
Jerry took the time to insure I was satisfied with the repair of my vehicle. He provides excellent feedback and listens to what you need. He then goes above and beyond what the customer ask of him. If you truly want to insure you get the proper respect as a customer and if you want to ensure repeat customers then I would make sure all your service advisors perform as well as Jerry. No two people are alike but it???s a very comforting fact that I know who I???m going to ask for when I come back to Huffines Dodge
We bought a 2019 Explore this week. This is our second vehicle to by from Tomes Ford.
Pam Pletz was our sales person for the Explorer. She was professional & friendly. Everyone involved made our buying experience a smooth experience.
Overall very satisfied. Do you're research and know how much you want to pay. The process was smooth, and not a lot of back and forth. Pam Pletz was great and I would highly recommend going thru her if they have something you are interested in.
Excellent experience. I'm a careful researcher and made several visits to the dealership. Mark, Johnny, Mike, and Coach were all very patient and answered every question. Final selection was an Explorer Premium not on their lot. Committed on a Friday night and they had the car on site, detailed, and ready for delivery mid day on Saturday. Super service and experience.
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