I purchased a CR-V to replace a previously owned SUV which was totaled in a non-moving accident. The purchasing process was smooth and painless. The dealership has a very large selection and after test driving 4 different model years, I settled on 2015 model year. The rep, Dan Aristizabal, was friendly to work with and there were no hard sales tactics. Overall, a pleasant vehicle purchasing experience.
I couldn't have picked a better place than Continental Honda to buy my first new car. Terry Scudieri, Steve Burda and Justin Norwood made the experience pleasant and stress-free. They were friendly and helpful without being overbearing. They got me the car I wanted with the exact specs, and had it on their lot and ready to go in under a week, during a holiday period. When the car arrived, they got me in and out of the dealership in under two hours, and answered all of my questions in a knowledgeable way. I've reached out to both Terry and Justin with additional questions since buying my car, and their response time was as quick as you could possibly expect. I'll definitely be back at Continental for my next car.
When I walked into the dealer, Paul was the first person to welcome me and he was so nice, not aggressive at all and soft spoken. Normally you get over the top aggressive salesman that make you feel so uncomfortable when you are car shopping but he was the total opposite and I was so pleased to work with him. The whole process was wonderful and I will definitely return to him for future purchases.
The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
Very Easy Access, no headaches, was in for a 40K service which was performed with no issues & done timely. Also I found that if in need of parts after calling around Planet Toyota had a better price on what I was looking for & had advised on other related parts on sale. Would recommend!
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