This is the 2nd car I've purchased from Russ. He makes the car buying experience as quick and easy as possible. Nick in finance did a great job finding a lender that offered a lower rate than my previous lender! Will definitely work with these guys again.
I stopped in to JUST look but when Brian took such good care of all of my needs and made the car buying experience so easy, I ended up leaving with a new car. Brian along with his team met every need that I threw at them. From no down payment ment, the payment I could afford and the type of vehicle that I needed. Preferred is A1 with me. Plus the have an awesome referral program. CASH!! I am beyond a satisfied customer. Thank you Brian, your the best!!!!
Matt Wilson was the internet manager who helped me with my pricing excellent guy to work with really looks out for you superb customer service Dave forres was just as equally helpful going over the car and helping me with paperwork and everything else this company I would highly recommend it made me turn into a Ford believer once again I would go to Bob Thomas Ford every time highly recommend them for a car
I was not able to purchase a vehicle but they treated me like a good customer. If I ever need a vehicle in the future I will go back there. The best thing I liked was the salesperson was very honest and didn't waste my time.
I can't say enough about Bluffton Family Ford! I found their vehicle online and reached out via the web. They responded same day. Their customer service was top notch. I never once felt pressured from any of their staff. I was in a lease with another car company and Todd from Bluffton Family Ford sat down with me for an hour (on a busy Saturday) to review my lease with me and answered questions that I had. Unfortunately we found out that I was unable to walk a way with a car that day due to my lease. Even after finding out this information, the finance manager Linda sat down with me and assisted me with available options moving forward with my lease. I was taken back by how helpful they were knowing that I wasn't leaving with a new car. To me this showed that the word 'family' isn't just a name in their title, they live it up to. I am proud to say I was able to come back after working through my lease and purchase a car from them. I'm very lucky to have worked with such great staff. Throughout this process I stayed in touch with Brett and he provided honest and quick feedback the whole time! While we are almost two hours away, I will still be referring people their way!
I bought a Lexus RX400h from this dealer and they was very professional, helpful and nice especially John Kelty. They made it worth my 2 hours drive to buy the car.
Thank a bunch John, best wish to you.
I stopped to look at a truck on the lot and the staff was very helpful and friendly. I took the truck for a long test drive and ended up purchasing the vehicle. The staff was very friendly and will to work with me on my trade in. They will certainly be my first stop next time I'm looking for a newer vehicle!!
Jacob Ferguson was very helpful answering all our questions about the technology features and helped us through them. Polite and friendly staff including sales manager Jeff Franke ,financial personnel Omar Jimenez, general manager Kasey Shirey and our salesman Jacob.
Frankly... we don???t like shopping for new cars because of pushy sales and cost negotiations. This time was much different!! We greatly appreciated Matt not pressuring and overwhelming us with sales tactics to make a sale. No price haggling as we believe they gave us bottom-line cost based on our research prior to shopping. We love our new Mazda CX-9 and will suggest that friends visit Matt Tillapaugh when car shopping!! Thanks, Matt
I saw the truck I wanted at their lot called them and had great service from start to finish with bill, he called asking when I was coming and it was 3 days later that I could show up he said no rush had the papers ready I was in and out in less than an hour with a test drive it was nice doing business there and I would definitely recommend it or go again myself
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