Dealt with 3 other dealerships before being contacted by this one. Was well worth the 90 minute drive to deal with them. Talked to Miranda and Terry Flummer on the phone prior to my arrival. They were very friendly and professional. They listened to my concerns and took the time to look up what I needed. When I arrived at the dealership we worked with Frank Buster. He took the time to look up the truck information I needed to ensure it would pull and haul what we needed. There was no sales pressure. He gave us a fair deal and we left very satisfied with our new truck
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
If you do your homework on the car you want and they have what you want, do it! The best part was, the car was delivered to me! I felt like a baller when the car showed up in my driveway. Customer service was amazing. Best part, no pressure. Just me and my laptop, looking at all the cars until I found what I wanted. Just do your homework on the vehicle, you can't go wrong!!!!! Thank you all at VROOM........
I had very specific requirements and Vroom was the only place that had what I wanted. They offered me blue book on the trade in and the purchase with no haggling. The car was as described. The lighting on their pictures was off so much I thought the interior was gray and not black. Luckily I'm fine with black. Customer service has been great. Delivery was fast. The car came with a white residue all over it, I guess the soap they use; I had to work hard to get it off. They delivered it to me in a public place with no gas. The fuel light was on. I wanted to drive around the parking lot and acclimate my self to the car but I felt immense time pressure to get to a gas station and as a result hit the road without even adjusting the mirrors. Kind of dangerous. Right now they are having a problem getting me the title almost two months after purchase; not sure if it's Vroom's fault but at least they are politely keeping me up to date and sending me a replacement drive-out tag since the first one is about to expire. As scary as it was buying a car online, I'd say overall it has gone well and I would recommend Vroom. Be aware that the contract forces you to give up your right to sue in court. You can opt out by sending a letter to Vroom's lawyers in New York.
My review was my mistake didn't allow enough time for a response! I apologize to Erick and Kyle for posting that report. Overall I a am very pleased with my purchase, this is my second Ford edge, came from 45 miles away to choose this dealership because I would drive there to have my 2014 edge serviced! These men were very polite and knowledgeable with there vehicles. I would recommend anyone looking for a edge titanium to drive one before buying elsewhere. Luxury on 4 wheels! Real pleased ! Chick
Thank you Mike Ingram for your hard work of placing us in our new vehicles this weekend! My husband loves his New 2018 Lariat 4x4 F350, My daughter loves her New 2018 EcoSport but, I am far beyond in love with my 2018 AWD Edge. The time you spent on our family to ensure we chose the perfect 3 vehicles was amazing. We are very appreciative. Thank you.
I also would like to recognize Erich Spence for working the numbers to ensure we got the best financing available for all 3 vehicles, Jeremy Kerley & Matt Parker for making the paperwork smooth and easy.
So my Review is off the charts for AMAZING. If anyone is reading this and is wondering if they should stop by.. I say YES Stop in and ask for Mike Ingram.
East Tennessee Ford; Nothing but the best!
We went to the dealership to trade in our Journey. I told my husband before we got there “I sure hope we don’t get a true salesman. I truly dislike “salesman”!!!!
To much of our delight Ben was our salesman and he was a delight to work with. He listened to what we wanted. He made suggestions. He didn’t dismiss the little lady like most guys do. I woukd buy my next car from him.
Nate worked with me for over 3 weeks, over the phone considering I live in Colorado, to find a car. If you had a 10 star rating I would give him that! He was kind, considerate, courteous and most of all very, very professional. I will continue using him when I need a new vehicle and so will my family. We have purchased 7 cars from your dealership and he has been the best salesman by far! I appreciate him and all his hard work to get me into a GREAT jeep, like I've always wanted!
Very helpful, easy to deal with, and accommodated everything we needed with the purchase of our new vehicle.
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