I bought a used vehicle with no warranty.I had to purchase extended warranty.I. let the salesman know where I wanted the payment to be he came back with a offer higher than I wanted I told him I couldn't do that he got cocky with me so I walked out.I was on my way home when he called with an offer that I needed which was made by his boss.So if it wasn't for his boss getting involved I would of went somewhere else to get a truck.
I was interested in a car they had online and emailed them a few times for an estimate on the vehicle taking my trade into consideration. Gave them mileage, VIN #, etc but never heard back. Then they emailed me asking if I'm still shopping. I said yes here is the car I'm interested in gave them my trade info again but no response.
Mike was great to work with and kept us on top of things during the whole process. Never pushy. Adam walked us through the paperwork for financing and we left with a smile on our faces. Great bunch of people.....Great Experience all around. Will definitely return for our next car purchase.
Dealership worked me in for an oil change (without an apt.) What I was most impressed by, was how friendly the staff was and very informative about my car without being pushy. This is a great service department. Quality work, know-how and friendliness. Will definitely be back
I drove 950 miles to purchase a 2013 F250 diesel pick up. I had talked with Mike Z several times over a couple of weeks and he was very thorough and courteous with all our communications. When I arrived at Dayton Airport to drop off a rental cal they had a driver waiting to pick me up and take me to their dealership. When I arrived at the dealership I was greeted and welcomed by several staff members. The entire process from test driving the truck, going over the features on it and doing the paperwork took less than 1 hour. The hospitality was excellent. They answered all my questions so there were no surprises.
And the best part of all was how extremely happy I was with the truck. It was like new and i got it for a great price. Mike followed up to make sure I didn't have any questions or issues. It was well worth the ride and time.
We also drove two hours to find the right truck and it was worth it. John Bruns and Adam Kremer were so easy to work with, didn't twist your arm or try to sell me on anything the truck wasn't and was quick to address my questions with a reasonable solution. Other staff took the time to talk to us and treat our kids awesome. Will make it a point to make the drive for the next vehicle.
We have taken our vehicles to Platinum to be serviced ever since they opened and have only had the best care. They are quick to diagnose problems and are always helpful in explaining and resolving issues. We also purchased an SUV from them and worked with Adam. He was very accommodating, courteous and fair. Their prices are great and their service department is just as wonderful. No complaints. We look forward to continuing to use Platinum for years to come.
Extremely pleased with this dealership! We had been looking for a used SUV for over 6 months and Platinum exceeded our expectations! The guys, John, Adam and Dave were so helpful. Thanks again and we are extremely happy with our purchase!
I don't even know where to begin. First I would like to say, Adam is awesome. He was the first one to answer the phone and helped me tremendously throughout the whole car buying process. I live over and hour away and will be returning no matter how far the drive. This company has completely gone above and beyond to make sure I am a satisfied customer. I purchased a 2009 Chevrolet Traverse and a week later noticed a couple small issues, and without hesitation gave me a loaner vehicle to drive and fixed my issues. I am completely blown away by my experience. They have definitely earned a loyal, life long customer. I highly recommend giving them a call to see what they can do for you!
Not sure what I was going to do today while turning in my leased vehicle,however I ended up leaving with a new vehicle. Joe Bauman, my salesman did a great job of not pressuring me and making me feel so at ease. Not only Joe but every one in the facility that dealt with me were very professional. I was very happy with my visit today at Dave Arbogast thank you.
Just want to give some credit where credit is due. We had our ford escape to two local ford dealers to repair a hesitation after shifting and starting lower rpm's. it was to the point of feeling like it might stall and the tachometer was jumping.
The first two dealers each had the car for over two weeks each trying to diagnose the problem. One replaced parts not needed $1500. The other finally diagnosed the entire transmission needing replaced at $5200. When I told them to put it back together and we would pick it up my wife picked it up and drove it 500 feet off the lot and the drive shaft broke. They tried to tell me they didn't touch the drive shaft when in fact the checked the rear differential the other dealership changed.
After calling Ford Motor company and getting no satisfaction we decided to get the drive shaft fixed at Wapak Ford so we could sell it as is or continue to drive it with the problem. The drive shaft had a bracket that was not put back on previously by another dealer and could have easily contributed to breaking.
Since they were fixing the drive shaft I asked them to drive it the next morning and see what they felt the hesitation could be. They called me immediately after driving it and told me it was the torque converter and asked how long we had drove it with this condition. Due to the lack of previous diagnosis we had put quite a few miles on it in this condition so naturally we were worried about transmission damage.
I researched their diagnosis online and it showed others with the same issues so it seemed like a good diagnosis. I had them repair it and nothing else as we didn't want to sink any more money in the car the concern couldn't be repaired.
Low and behold after months of dealing with this issue I picked the car up and it runs like a champ! Thank you to Wapak Ford for saving our beloved Ford Escape. You are now our new service headquarters for our Escape! Anyone else having concerns might want to make the short trip to Wapak!
we feel we got a good deal thanks for your service to me and my wife
we will send friend your way to buy a car or a used car
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