Beautiful experience with every single person I came in cont
by MIKALTANA1027 from DealerRater.com
November 27, 2018
Very professional and courteous the entire process.John was very nice and I would recommend him to anyone who was in the market for a car.Ally was fantastic with the paperwork as well very sweet person.
Working with this dealership was a pleasure. I had a special circumstance and they were able to work with me to achieve a great deal with me. Much thanks and I would highly recommend this dealership for new or used cars. I worked with mike mattocks and he was very professional and had excellent knowledge of my vehicle. Two thumbs up for sure!
Brought vehicle in to repair electronic digital mileage display on my instrument cluster. Had challenge getting update on service throughout the day. Finally got word work was completed and vehicle ready for pick-up later part of the afternoon.
I’ve been looking for a Dodge Durango for several months and it has been years since I purchased a dealer. Dealers locally and outside of Raleigh made me feel ast though they did not want my business. We drove about 2hrs and after being shunned by yet another dealership in Kernersville, we discovered this dealership. My only regret in my two months of searching...I didn’t come here first. From speaking with Robert Via in selling the vehicle, to Gwathney Leak, Jr., making sure I had a clear understanding of the process, they took the pressure and anxiety out of buying a car. They actually made me feel like a customer...and wanted my business!! Thank you guys for a wonderful car buying ‘experience ‘!!!
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buying process was easy and very pleasant. I will recommend this company to my friends and tell them to ask for Nasser! Thank you so much for being so respectful and professional.
Sales,serve and body shop, all are fantastic. Low key and e
by loveford from DealerRater.com
November 30, 2018
This is one of the best dealerships, i have ever worked with. Bought 2 cars this year and both experiences were awesome! Service and Body shop visits have also been superb. The entire team works well together in service of the customer.
Very quick and thorough buying experience, purchased my new Honda and couldn’t be happier. Serivce is also great as I originally came in for some work on the old car and decided to trade instead and they waved my Serivce bill!!
Impex Auto Sales made it possible handed me the keys to my dream car! Everyone was soooo accommodating, as this was my first time purchasing a car. I just graduated college, and I was able to get the exact car I wanted! If you are looking for a great car and you don’t want to feel hassled, overwhelmed and value honesty, please request Mr. Will Norwood! He was such a laid back salesman and wasn’t pressuring me to make a huge decision quickly! He told me everything I needed to know and eased any concerns I had. Everyone in the dealership was extremely kind! Shelby (The receptionist, I believe) always answered the phone respectfully and had such a great attitude. She even texted me after my first visit to ask how everything went. Mr. Allen Hunt helped me with the financing portion of the process and he was extremely friendly and professional. I felt comfortable throughout the entire experience. What I also like about Impex is that they offer amazing and AFFORDABLE warranty packages on their vehicles. I chose the platinum option which gives me free oils changes, mechanical maintenance, tire maintenance (for 2 years) and GAP insurance (for the duration of my financing terms)! I am so thankful I chose Impex Auto Sales! Thank you again Mr. Will for all your help!
Young summer sales person, but very nice. Great customer service. Fast & courteous sales/paperwork flow. Alesia Allen, their SYNC Technical Expert is the best and I just loved her from the moment we met. She was extremely helpful, friendly and professional all wrapped in one. They keep u s informed via the web for any up-coming services and overall we have been really satisfied. And I love my new little Ford Fiesta! Thanks to all of you. Maggie Ritz
I dropped by Crossroads Service Dept. because my Escape “told me” she needed an oil change. I planned to make an appointment but they took me right in and changed my oil and rotated my tires while I waited..friendly service and nice waiting facilities with my favorite coffee! Thanks Crossroads!
I was much impressed by the sales personnel at the time of the sale as well as follow- afterwards. Good people to deal with!
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