I was in to address a carbon monoxide recall issue, so I'm not sure about the quality of the repair yet. I really was appreciative of the shuttle service since I had to leave my vehicle. Also appreciated the service manager's help.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
They installed a new tire and made no attempt to clean it. Tire and rim are filthy. I will take it in for a wash tomorrow.
Best Interior Design
by Jill from San Diego, CA
January 12, 2019
This truck is perfect. On the outside, it’s sleek and good looking, and it drives great, with better brakes and acceleration than my last car which was a minivan. The inside of this truck is everything I want, it has nice features like a touch screen that’s easy to navigate, but also an array of buttons so you aren’t stuck relying on a less responsive screen. The seats are large and comfortable and the interior is enormous.
I feel very comfortable buying a car in carMax. The service staff are very warm and considerate! Next time I will go to carmax to buy a car, I will recommend my friend to buy a car in carmax.
2017 Ford F-150 XL STX is the COMPLETE Package!
by jSko91 from Houston, TX
December 18, 2018
I didn't have a ton of money to spend, but wanted the best pick-up money could buy... both of those realities collided with this truck. I LOVE this truck! It's been reliable, fuel efficient, it's spacious, it's incredibly good looking, it has everything I need. I can't imagine myself ever getting anything else and I can't see myself even needing a higher 'trim'!
Brian and Mike were great! They treated us like friends, were open about everything and took time to make sure we were happy. They were able to get us an even better APR than my pre approved offer. Thank you and we will be telling everyone about the great people that are here!
Enjoyed the ride, and performance.
by SirGrubbsalot from Friendswood, TX
December 11, 2018
This truck is very spacious and leathery. I love the console and dash. Plenty of leg room in back. The ride is smooth for a truck and it looks great!
Ford F-150 oil change. The wait was long (3 hours), but they did a good job and even washed my truck for me.
Silverado or F150...
by OldTruckDude from Lansing, MI
December 25, 2018
Both are great trucks and I have owned/driven both in the past. Been driving a 2014 Chrysler 300 for the past 4 years and it was a great, quiet and gas-sipping car. That 6 cylinder had plenty of power and got 34 mpg at 70 mph. Nice...
Got a little tired of getting my road vision blocked by so-o-o many SUVs and trucks - now that they dominate vehicle sales, so I opted again for a full-sized 4x4 truck. For my money, I chose the F150. I also have great respect for the Silverado, but wanted more of a truck ride than a cushy car ride. The F150 is smooth, quiet, very functional and better suited to someone who wants to own and drive a truck.
I think Silverados have a more car-like ride and are probably best suited to someone that is sure to keep it on the pavement- with an empty box.
If you want something that rides a little stiffer, and really want to actually haul stuff - get a truck - get an F150....
Had oil changed, tire rotated and multi-point inspection done. Service center indicated that my brakes need some work. Service rep was keep me informed of progress and any issues. Overall service I am please with it. what keep me from giving a five stars brake pads they had in stock where not the morpar but another brand. Not bad but not as good as the morpar.
New Ford F-150 XLT
by Peter0803 from Orlando,FL
December 15, 2018
I absolutely Love my F-150 It rides like a car and sips gas. There is Nothing I don't like or love about my truck. It is Ruby Red Metallic and strangers are constantly complementing my truck.
Best place in the Mid-south to have your FORD serviced. Friendly, reliable. I like that they will see you without needing an appointment. They also seem to have better pricing.
Love my truck best one out there lots of power
by Long202 from Houston texas
December 27, 2018
My 2017 ford F1 50 best value for the dollar great gas mileage fast acceleration easy to parallel park inside the cabin is laid out so well the seats are comfortable the LED lighting system is in credible best air-conditioning in any trucks sold on the market today in my opinion
I had a very pleasant experience shopping with Homer Skelton. This was my first purchase, and from the time called to check the availability of a vehicle to completion of the purchase, everyone there was wonderful to deal with. This was by far the best car buying experience I've ever had.
Incredible ride and comfort
by Kenwood821 from Niskayuna, NY
December 16, 2018
I traded in a F350 for my current F150 mainly because of the deal Metro offered. I was a little reserved down sizing but was extremely pleased with the performance. My current F150 is a Tuscany package on top of the factory Lariat. Let me tell you this truck drives it’s self. The F150 has amazing ride, power and towing that I wanted and need. I have only owned it for 6 months but have run it through its paces with towing and traveling with the family. It’s tough enough to pull a loaded dump trailer, 14’ enclosed trailer and yet comfortable enough to ride distances in. My kids love it and there is plenty of room in the back seat and power for their games. Highly recommend the F150.
Great experience dealing with Marisa and Randy Hart
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