My husband and I were looking for a used Ford F-350 and the dealership had one. The internet salesperson, Stu , was very responsive in answering our questions and assisting us. When we arrived to see the truck, it was ready for us to take on a test drive. All of the personnel we met were helpful and courteous. We ended up purchasing from Williamsburg Ford because they gave us a great deal. We highly recommend this dealership!
Badara made me buying my first car experience wonderful . He was very focused and attentive to my wants and needs . He also made sure the process was smooth and any question i had they were answered . He is very professional, knowledgeable, patient and made me feel comfortable . Babara has to be one of the best sales men and i'll be back . Thanks for all your hard work !
the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.
Celeste was our sales person and she was competent, helpful and friendly. She patiently worked with us until we decided what car we wanted to buy. The entire process was without any pressure, the business manager who did the paperwork was a pleasure to deal with. He answered all our questions. We had a small problem with the price and that's why we took one star off. But in the end everything worked out fine and Pearson was accomodating with their price. We would buy there again, it's a fine dealership.
great , got a good deal ,bought the truck over the phone and the owner delivered the gmc to my home 40 miles away .all the paper work was as told and the truck was also. I will tell everyone about the dealership.
I was helping my brother and sister-in-law to purchase a vehicle that they took over a year to choose the best make and model for their family. As I am in Dallas Texas, having a long distance discussion can sometimes be difficult , that's assuming you are even taken seriously. The team at Suttle were professional and informative the entire time. Very helpful and straightforward. Thank you for your help during this buying process!
We were looking for a Mercedes GLE 350 and called the dealership as they had a 2016, they were able to located a 2017 with 5,900 miles on it in mint condition and close to 20% off sticker. Wonderful service, financing and even delivered the car to Falls Church. Will never shop anywhere else or buy a new car.
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