Came here looking for something within our budget and we got just exactly what we were looking for! We weren't pressured to buy outside of our budget whatsoever which is refreshing! Greg Cormier helped us, and I highly recommend him. All the staff there is amazing and professional, and best of all no pressure, haggling. Go see Greg!
Elias was awesome when taking care of my car and maintenance. He even left a nice card in my car thanking me. He did a great job making sure everything was done in a timely manner. My car was even washed before it was brought back to me. Robert was also helpful by taking me back to work when I dropped off my car and he even dropped it back off at my office for me.
Warranty work would take longer than expected so I said we'd need to set up another appt. for when I had more time. Instead I was offered a loner which I accepted....and which just possibly gave me a glimpse of my next model to buy. Good business ...and clever!
Our experience at Jim Burke Ford at the auto mall was great. Everyone was Super attentive to what we needed and more than once, while we were waiting, we were asked if we had already been helped. We felt like family after we left. Thank you to Catherine at the finance department and to Jonah whom was great and patient with us. Great costumer service all around.
I'm 75 years old and have dealt with numerous Dealer's over the years. BMW of Bakersfield was exceptional. It was by far the the most pleasant experience I'VE ever had with an Auto dealership. From my Client Advisor, Mohsen Vaziri, who found exactly what I was looking for and followed through with every detail of the the transaction, to Thristen who was so patient with the old fart in explaining all the computer workings of my vehicle. Also to Parts Dept. Jesse Clemente, who took the time to locate the missing wheel lock key. And to Mgrs.Mike Rial and Cherif Guirguis who both spent time talking with me to make sure everything was going smoothly. The total experience was an absolute pleasure. I not only got a terrific vehicle I also felt like I made some good friends. Thank you so much, Robert (Mick) Pratt
This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
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