Poor follow up. No return calls. Promised repairs.
by Cindy/Randy from Weirton WV
June 3, 2018
Buying process was quick. Easy. Personnel seemed friendly. However, Used car we bought was unfamiliar to sales reps.
We were promised a call back on Mon for a repair due in writing. No call. We called Mon and Tues (2x) left messages as well. No calls.
This certainly is not good customer service and referrals will be hard to give based on our experience thus far. Quick to take our money.
Easy to work with, honest approach. Saw a few vehicles online, called to inquire. Josh had them sitting up front waiting for me when I got there. No wait, straight to the point. Easy purchase. Went so well the first time, my wife went back the next day and bought a vehicle from Josh too. Couldn't have gone better.
Mr. Bobby Eddy was great to deal with. Nice guy, Easy to talk to. It felt like we knew him forever. He listened to what we said and didn't try to push anything extra. He even spent extra time with us afterwards helping us program the dash. This was what a vehicle purchase should feel like. So when you go to Fairway Ford, ask for Bobby Eddy. You won't be disappointed.
I went in with a lease from another ford dealership that I have dealing with since 2012 I was over my miles because of my work I expressed to them how can I avoid paying all the overage they wouldn???t work with me even though that was my third lease, so by a friend I was recommending to come to fairway ford , and all I can say is wow!!! I was completely surprised at how professional and how they we???re willing to work with me! I was so happy that I brought my daughter and she bought a car the same day!!! And she was absolutely happy with the way she also was treated !! I will always come there and recommend to everyone.. Thankyou so much for everything you help me and my daughter with!!!
My husband and I have been truck shopping for about 6 months. I went and test drove several trucks and met Josh when I stopped at fairway ford. At the time I didn???t realize this would be our last stop. He was so very helpful and not ???pushy???. I made an appointment to go back when my husband could go along. We drove a couple certified pre-owned and asked about deals on new trucks. Josh worked with us and found us a new 2018 truck that was a perfect fit for our family and at the price we were looking for. He was very patient in our decision making and did everything he could to help us out!! Over the 21 years we???ve been married, we have shopped different dealerships in the area. We will definitely return to Fairway for our next purchase. They are first class! Thank you Josh!
In doing our internet research we found a large inventory of Ford trucks at Fairway Ford. Our salesman Josh found the right truck and the right deal for us. We feel that the staff was friendly, attentive and thorough.
I purchased truck sight unseen on Greg's word and a few pictures. The truck was excellent beyond expectation and the experience was one of the easiest purchases of a vehicle yet. My thanks to Greg, Bob and the rest of the team at Woltz & Wind Ford.
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