Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Oliver has helped us with 4 purchase over last 5 months. He truly considers and fulfills customer needs and satisfaction over his own commission gains. He does not try to sell something that gives him the highest benefit but only what is best for customer. He takes the time to research all possible solutions.
I would like to recommend Good Cheveoket for your next car purchase. Everyone was very courteous. I got to work with Teddy as my salesman and he made the whole process go very easily. This is my 3rd car purchase from Good Chevrolet and I will be back. Ask for Teddy, he will work hard to get you the best deal.
Olivier Deron was a awesome salesman He went out of His way to make the sale happen The fisrt deal went so good We went back the next weekend to buy a second new vehicle I highly recommend Olivier Deron to help You buy a vehicle
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
I have done a lot of car deals in my life and I've often felt pressured to buy. I did not feel pressured by Rodney and Travis at Bruce Titus Ford and was treated very well in my car shopping experience. I felt that I could trust the dealer. I did not end up purchasing a vehicle due to my trade in value, but will most likely do business with this dealership in the future.
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
I went straight to Cameron and told him what I wanted, and he made it happen in a very timely manner! I have never had such a good experience car shopping. I was in and out of there in a couple short hours. I will highly recommend Cameron and this dealership to my friends. Thank you!
In 2006 I purchased a new F-150 Lariat 4x4 CrewCab. I???ve put over 120k on it in the last 12 years and have absolutely loved it. A few weeks ago after admiring my friends Raptor I started to get the new truck itch. I started doing my research to find the truck I wanted. I found three dealers in the South Puget Sound with the truck I wanted. I have always loathed the car buying experience- especially the negotiation part. I called Titus-Will first and spoke with Cameron. I told him what I was looking for and what I wanted to pay. Unlike some of the other dealers I contacted he was willing to listen and work with me. In fact a Ford dealership in Olympia was completely unwilling to work with me. I decided to make an appointment to meet with Cameron. He was great to work with throughout the process. The sales manager and I hit a bit of a crossroads on the price. Since we were also in need of a car for our almost 16 year old daughter we decided to see if we could use the stalemate to our advantage in getting a good deal on a used car. He was able to locate exactly what we were looking for. We are very grateful for for the way Cameron took care of us today. We also had a great experience with Shelly the finance manager. We walked away today with a brand new fully loaded 2018 F-150 RAPTOR and a 2014 Subaru Forester. Thank you for making this process a great experience.
My Escape was serviced quickly, as scheduled, received "the works" package, washed and vacuumed. The advisor was very helpful, reminding me of my Service Program benefits, and indicated the rear window wiper blade and the total package expense would come to "zero". Excellent ! Thank you! Jeff B.
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