I contacted Clay Maxey Ford through cars.com. They promptly responded and I started a line of communication with Blake Scott about purchasing the vehicle. It was over an hour drive from my house to the dealership, but it was well worth it. The purchasing process was very trouble free and I am very happy with my truck and the service they provided.
In the last three years have went to Clay Maxey Ford for service three times. Left angry the first time and a little upset another. Today I went for the Ford Works service and Computer Flash as I installed a oem remote starter. I left totally happy. I was at the point of thinking about timing service on my truck for trips up north to see family but their service department today (rep. Haley Estes and the service manager) changed my mind about This dealership. I will be having my future service done there and they have a customer for life as long as they give me this type of service.
The service was supreme as always but the customer service could use some fine tuning. This was the first time we had experienced the run around from the people behind the service desk but Ms. April would always shoot straight and the guy in her place now was not there to please the customer just to get the customer out of his hair. We was told that the injectors would be there on Thursday because they were out on Wednesday but on Friday afternoon the injectors were still not there except for one new one. The service guy needs to not story to the customer but the service itself was great and the problem was fixed but the hold up was the folks behind the desk.
Dropped my car off for Transmission repairs and it was done in 4 hours. Customer Service Department communicated with me the entire time and on top of that my car was clean as a whistle when I picked it up. Will buy from them as soon as I need a new vehicle. 5 Star
Service Manager was helpful and polite. However, the appointment took somewhat longer than I had experienced in the past and expected. Additionally, the lack of an attractive, comfortable waiting room out of the mainstream of constant traffic was both inconvenient and undesirable.
After sharing a car for almost a year (with two kids), my fiancé and I were in desperate need of a vehicle with not a lot of money. We ended up going to Clay Maxey, and from start to finish they worked with us! They treated us just as important as people who were looking at $60,000 vehicles. I have nothing but good things to say about Clay Maxey Ford in Harrison. Thank you especially to Sean Shoemaker and Bill Thomas for your service, respect and humbleness.
We were in Harrison visiting Dr.Jeff and Linda Dunaway for the Memorial week-end We have a 2014 Edge loaded we LOVE it ¿ We had a very minor problem, I took it in and they were GREAT they even washed and cleaned the Inside¿The are a Great Dealership Thank You Clay Maxey Ford Terri Cunningham Houston Texas
I purchased car a from Hudsbeth years ago, was not happy, so when i decided to trade up I went somewhere else, I was shot down unless I had a down payment. I went to Clay Maxey just to look, Stacy King came right up to me and even after I told him I was shot down at another lot he wanted to see what he could do. Well he did an awesome job, I left with something better than what I expected. Process was easy. Very very happy. I think when buying a car you have to have a good salesman, and I had the best. Stacy King was fun to deal with, and has helped me even after buying which I think is great. He didn't just push me aside after his job was done, he is still making sure I am happy and I think that is awesome. They'll definitely get my business when I am ready to trade up again. Clay has definitely made this a much better place.
This is the second vehicle we purchased from Clay Maxey and we are more than satisfied! We purchased both thru salesman Stacy King and he always returned calls if he wasn't available to talk to. We returned for the second purchase because we were so satisfied with the way we were treated the first time. Stacy went above and beyond to get us the best deal and was good to his word. As a company, I was impressed that they treat each person just as important as the next whether you are there for a brand new one or used. They don't act like they already have a buyer for each car, they treat you as if they have a car for each buyer. If they don't have what you are looking for they will find it for you. They deal bottom dollar and take each offer seriously, so there isn't a lot of price haggling. That's important to us. We've also used their service department (oil changes, tire rotation, minor fixes) and they are very friendly, affordable and thorough. Great addition to the Harrison area!!
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