Aaron Chambers was very helpful and kind. Went the extra mile to make sure I was happy with my purchase. Showed me how to work all the features to my car. I am very pleased with him and Pruitt Ford, Everyone there is Awesome!
Kenneth Busch is very easy to deal with. He made the sale go by fast, his very kind and knowledgeable. Even showed me the features to my car. I am very please with everyone @ Pruitt Ford most definitely will recommend Kenneth Busch to all my friends and family.
It started with Will sending me an email and he was with a customer when I got there. Kevin immediately s s flawlessly introduced himself and asked I???d we could look and tear drive till Will was free. Off we went! Getting back to the office Will was free and they both sat with me, were polite, extremely knowledgeable and courteous! I never felt rushed and we were able to agree on what I wanted, what I was comfortable spending and because of the incoming rain, set me up for Monday to get the car detailed! They both called me the next day to see if I had any questions, concerns or needs. They made me feel important and part Of the family!! They are simply the BEST!!!! Chris in finance was super cool and not pushy. I told him my budget and thankfully due to his hard work, I left with my 2018 Honda CR-V happy about the choice but impressed that these three young men were so wonderful!! Eriously recommend them any day!!
Curtis Hannah and Troy Inman were great in sales helping us get what we wanted and thanks to Jarrod Tofte for help with the media system.....a great team! We had a very good experience and would recommend The Ford House.
Traveling on our vacation across country, got a major unexpected issue with our car. It definitely took time to diagnose and fix it, but they did a great quality job, changing the whole engine. Peter took a very good care of us, walking through every step of the process. Thank you!
The sales personal was informative and helpful on price negotiation as well as trade value. I would recommend him to anyone looking to purchase a vehicle. The finance portion could use some improvement.
The dealership was clean and all of the personnel were very friendly
I would have given this five stars except for the last minute high pressure sales job on extended warranty and prepaid maintenance. While I think these products have value I personally don't like the idea of wrapping them into the financed vehicle price and basically adding interest to an already expensive option. I f they want to sell them it should be at zero interest on a separate agreement. I personally do not like having only a few minutes to look over options before making a commitment. I prefer to take several days to understand and compare the offerings as well as look a reviews. This dealer ship is not alone in this tactic, as I have gone though similar situations each time I have helped my daughters purchase car's or I have purchased one. I would still recommend this dealer ship to friends and family.
Recently took my vehicle in for routine maintenance. In the process one of the mechanics identified that there was a nail in one of the tires. I was quickly informed and the issue was reminded. Was very impressed with the quality of work/preventative maintenance that was provided. Thanks to the staff at the service department, good business in action.
Steve Garner, at Patterson Auto, not only made the purchase of a XT5 easy and enjoyable, he also spent the time to thoroughly explain the navigation system setting up Bluetooth, On Star, etc. Steve renews my faith in customer service which is a dying art! And....it is an art. With the exception of an overly detailed explanation of the need for an extra warranty on car made when we only wanted to finalize the purchase with payment, the entire experience was quick, efficient, pleasant ...AND....I love the XT5. PM
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