I had a great experience in buying my used car. The staff was very accommodating and very friendly. Sales person Dulce Cuevas made the whole process very easy and not stressful. Very professional. Sales manager Sebastian Olivares was a great help. Over all the best sales staff I have ever experience. Thanks to all at County Ford. Will refer to others.
Great looking and great handling vehicle
by Hneidere Outdoorsman from Catonsville, MD
January 14, 2019
I am very pleased with the Ford F-150 XLT 4x4 this truck is eveythat I was looking for in a truck. Has the 6 cylinder eco boost engine with 10 speed transmission, off-road package, tow package!
From the minute I enquired with Angel over the internet to my wonderful service by my salesman Bob to the ease with which I met with Finance purchasing from the dealer was the easiest process around thank you for being a great honest dealership
Best riding vehicles I’ve ever owned
by Gwin Montou LaSportsman from Carencro,La
January 12, 2019
Like the features, gets decent gas mileage for a four wheel drive. It’s very quiet and rides good, has plenty of power with the 5.0 V8 but the new 10 speed transmission is junk, it doesn’t know what gear it wants to be in !!!!
I went to County Ford in Graham NC to look at a 2016 Ford F250. The salesman, Chuck Joyce, was very knowledgeable and not pushy. I felt that we were both working toward the same goal. He owned the same make and model of vehicle i was looking to purchase that was about 15 years older with 200k+ original miles. I worked with him and one of the sales managers and they helped with all the available incentives. The dealership is a smaller, more rural dealership that had a far better atmosphere and provided a better experience than my experiences with larger dealers in the Raleigh/Durham area. I have recommended this dealership to a few friends and co-workers who are also looking to buy but found other dealerships in the area to be off-putting.
Comfortable powerful reliable and efficient
by RuskinFire from RUSKIN
January 11, 2019
Most comfortable truck I've owned. Interior is great, very spacious and comfortable. SYNC with android auto works great. The 2.7 EcoBoost gives me the power to tow and haul as needed but the efficiency for my 88 mile commute. Love this truck. My 3rd F series truck - havent been let down yet!
Even though there was an issue with the air conditioning on my new 2017 Escape, I could not have had more concerned staff looking after my needs. I was supplied with 2 different loan cars to accommodate my needs and everyone was both cordial and supportive. I would (as I have several times already) come back to County Ford for both sales and service. Herman
Awesome Pick up
by Camper from Omaha, Ne.
January 9, 2019
I have to say, I test drove a 2018 Denali & my 2018 F150 XLT blew it away
in handling and comfort. With the 3.5 twin turbo, it is the best tow vehicle I've owned.
This is my second new car purchase from County Ford. I appreciate their efforts to find the perfect car for me. They go the extra mile.
Best Truck made on Earth
by DuckCommander from Tampa, FL
January 7, 2019
Fine vehicle. Fine dealer. Fine history of great vehicles and superior service and technology. I am a proud Ford owner for life. I’ve never had any issue with my fords. Plenty of regular easy maintenance and she’ll last a lifetime.
Our Salesperson Jack Patterson was Excellent Excellent, Jack went out of his way to meet our needs. Jack needs to be employee of the year! Everyone at County Ford was very nice and accommodating. I will tell all my friends and family. Jack thanks for all your work.
David and Catherine Fogleman
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buying process was easy and very pleasant. I will recommend this company to my friends and tell them to ask for Nasser! Thank you so much for being so respectful and professional.
Service was fine..Called 2xs to get it serviced before I actually got it in..told the service dept was booked up..I needed to make appointment..my schedule didn't allow me to do that cause I wasn't on a set schedule..the younger guy that answered the last call was very pleasant and got me in..many thanks
My situation is probably unique, but I filled out an online form requesting they help me look for a 2009 Honda Fit. I submitted it on Wednesday, heard from Jay (salesman extraordinaire!) that night, and then by Friday, drove home with the exact car I asked for. That goes to show that University Ford is willing to move fast to get you in the car you want. They're also diligent about checking email and online request forms, so for those of us who deal best in the "virtual world," that's a major plus. They made the entire buying process as straight forward and painless as possible. Just an all around positive experience. I highly recommend dropping in to see Jay and the rest of the team (it's a small operation, which is also a plus in my book). I will definitely recommend them to friends and use them again someday.
Never thought I would buy a pick-up
by janicem129 from Clermont, FL
January 7, 2019
I do not feel like I am in a truck when I am in this vehicle. I love my F-150 Platinum 4x4. It is the best vehicle we have ever owned. The bells and whistles on this vehicle we are still trying to figure out. It rides to smoothly.
Impex Auto Sales made it possible handed me the keys to my dream car! Everyone was soooo accommodating, as this was my first time purchasing a car. I just graduated college, and I was able to get the exact car I wanted! If you are looking for a great car and you don’t want to feel hassled, overwhelmed and value honesty, please request Mr. Will Norwood! He was such a laid back salesman and wasn’t pressuring me to make a huge decision quickly! He told me everything I needed to know and eased any concerns I had. Everyone in the dealership was extremely kind! Shelby (The receptionist, I believe) always answered the phone respectfully and had such a great attitude. She even texted me after my first visit to ask how everything went. Mr. Allen Hunt helped me with the financing portion of the process and he was extremely friendly and professional. I felt comfortable throughout the entire experience. What I also like about Impex is that they offer amazing and AFFORDABLE warranty packages on their vehicles. I chose the platinum option which gives me free oils changes, mechanical maintenance, tire maintenance (for 2 years) and GAP insurance (for the duration of my financing terms)! I am so thankful I chose Impex Auto Sales! Thank you again Mr. Will for all your help!
Will Norwood was awesome. No pressure. Great to work with. Improvement suggestions: add more offices and give salesman tablets instead of desktop computer. Great experience
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