I recently purchased a new vehicle from this dealership, I drove 50 miles out of my way because they had the SUV I was looking for, I did most of my research online and set up an appointment. I was greeted by the SUV sitting out front running and warmed up! The salesman took down my DL info and said go take it for a spin. I love it when they have the trust in you to let you drive it without them, I don't need to hear about all the bells and whistles until I actually like the way a vehicle drives. I returned to the dealer and met with the finance dept, not only did they finance me on the spot, I was driving my new SUV home within the hour I drove in. Prompt, courteous, treat you like family and no other dealer was even close to their price. Worth the 50 mile drive each way? MOST DEFINITELY
We drove 80 miles to deal with Les Mack Ford and are glad we did. Wade came in on his day off to help us and we couldn't be more pleased. Everyone at the dealership went the extra mile to make the transaction seamless. We will definitely go back in the future.
Carson, Brian and Gary were great to deal with. They had the vehicle I was looking for in the correct color and options I wanted. I live 3 1/2 hours away from Lancaster and did everything over the phone. The vehicle was as described when I arrived. The whole purchase process went smoothly. They were not pushy, were not trying to sell me things I didn't want or need. Took "no" for an answer, something rare in sales and F&I people today. I wasn't expecting the service I received because I was "just" buying a vehicle. Since I'm 3 1/2 hours away they knew they were not going to get future service or parts sales from me but I was treated just as anyone local coming in to buy a vehicle. I was very pleased to see a group of people who still care about customer service.
If you have not talked to Wade - you are missing out. What a great person.........the best salesman we have ever dealt with - and trust me we have dealt with many in the past 50+ years. Looking forward to the next purchase with Wade....
We had a great experience with Wade Duncan at Les Mack in Lancaster WI. Everyone was accommodating on a Saturday when they probably really wanted to be heading home. The detailer came in special on his day off to buff out some scratches. We were very pleased both with our purchase and with our buying experience at Les Mack.
by Virgil and Janet Berndt from Lancaster, Wisconsin
January 22, 2018
Roger did an excellent job finding just the car we were looking for. He was very professional in his help. Everyone else was very helpful too. Roger went over all the features of the car the day we took delivery and this really helped as there were many new features that were new too us.
We found this car online and drove from Janesville to purchase it. Les Mack had done an excellent job of showing it with 20 + photos. Roger was our sales person and he did an excellent job of explaining everything and answered all of our questions. Working with Roger made this a pleasant and enjoyable day and we love our 2016 Equinox.
Contacted several dealers in the area but this was the only one that offered us what we really wanted. Found a 2017 vehicle with under 6000 miles and the buying process was seamless. Great staff and very professional.
I had no plans of making a purchase or trading in my current car. After being there for an hour, our sales person, Lexi Wilson had us sold on a car. I left with cheaper paymentsand a zero% interest rate. She was knowledgeable of the cards, listened to our wants, and paired us with a car to give us everything we wanted at a price we were very happy with. We are going back in a few months to get my husband a new car. Lexi is a superstar. Can't believe she's only been there a short time. The whole team at Courtesy Ford was amazing!
We did not buy a Car, but our experience was a good one. We were looking for a cheap used car for our daughter. Buck and Andrew fully disclosed the issues with the car we were looking at and it was much appreciated. It was great to talk with an honest dealer
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