I was due for a ???new to me??? car and found one online. It was exactly what I was looking for. The used vehicle was detailed and cleaned up nicely. I traveled from Lexington to Edgefield and would do it again for the great no hassle experience. The staff took time to explain the features of the car and show me how everything works. They even synced my phone. Thank you so much. I love my new Edge.
Very honest, helpful, friendly and very easy to deal with. I called Joe and he had everything ready by the time I got there. Janet was patient and answered all my questions and was honest and very good to work with.
Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of my truck, the technician notified me of the results of her repair inspection. I greatly appreciated her honesty and attention to detail.
The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the repair process and recommendations for other problems areas that need attention. The service department understands our need to have a quick turnaround with our vehicles.
Mike, the deal went fine. I was a bit put off by the fact that I was not told about the truck being a smokers vehicle., even after I asked. I don't know why dealerships never learn this. YOU CAN ALWAYS TELL! I don't care how much detailing you do. I am still waiting for a copy of the carfax. It should have been provided the day I was there. I asked for it and I have asked since and let you know the copy sent by phone is not readable. Lastly, the warranted insurance rates offered were way too high. I don't appreciate being asked what I want for coverage then having a finance person quote on whatever they think they can get away with. Price nearly cut in half towards the end. Someone didn't listen.,,,, It doesn't make sense to negotiate vehicle price then pay a huge premium for a warantee. An experienced car buyer knows that.
Sales representative James Ray was very knowledgeable about the vehicle (Edge) I was seeking. Although the one I was interested in was not on the lot, he was able to have it delivered so I could see and test drive the vehicle. All of the staff was very friendly and made you feel like family. The finance department took time to explain and go over all options available. Just a Great experience all around. I purchased the vehicle that day.
Went to just look and test drive the Volkswagen Atlas. Fell in love with the way it drove. We couldn't ask for a better salesman Rob Ibarra. He was not pushy, explained everything and worked with us till we had a deal. Hopefully sending you another deal in a few weeks.
People at the Gerald Jones Audi/VW are very professional and nice to discuss on options with vehicles. It only took a few days before we made our decisions for two vehicles, one to purchase and one to lease. Rod Ibarra made the process of negotiation and completion very smooth. The financing department is very efficient to complete two deals in about 1 hour. Thanks to Bill! This was the second time we made deal with Gerald Jones Audi. Now our family members are driving 2 Audi's and one VW, all from Gerald Jones. I would recommend Gerald Jones to anyone who are interested in owning a new vehicle.
I was looking for a specific type of car and found one there that had to be brought to the dealership. It arrived on my sales persons day off and he came in just to show it to me...on his day off. There was never any pressure the staff was straightforward with no pressure. The best care buying experience I have had.
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