I had a great experience in buying my used car. The staff was very accommodating and very friendly. Sales person Dulce Cuevas made the whole process very easy and not stressful. Very professional. Sales manager Sebastian Olivares was a great help. Over all the best sales staff I have ever experience. Thanks to all at County Ford. Will refer to others.
From the minute I enquired with Angel over the internet to my wonderful service by my salesman Bob to the ease with which I met with Finance purchasing from the dealer was the easiest process around thank you for being a great honest dealership
I went to County Ford in Graham NC to look at a 2016 Ford F250. The salesman, Chuck Joyce, was very knowledgeable and not pushy. I felt that we were both working toward the same goal. He owned the same make and model of vehicle i was looking to purchase that was about 15 years older with 200k+ original miles. I worked with him and one of the sales managers and they helped with all the available incentives. The dealership is a smaller, more rural dealership that had a far better atmosphere and provided a better experience than my experiences with larger dealers in the Raleigh/Durham area. I have recommended this dealership to a few friends and co-workers who are also looking to buy but found other dealerships in the area to be off-putting.
Even though there was an issue with the air conditioning on my new 2017 Escape, I could not have had more concerned staff looking after my needs. I was supplied with 2 different loan cars to accommodate my needs and everyone was both cordial and supportive. I would (as I have several times already) come back to County Ford for both sales and service. Herman
Our Salesperson Jack Patterson was Excellent Excellent, Jack went out of his way to meet our needs. Jack needs to be employee of the year! Everyone at County Ford was very nice and accommodating. I will tell all my friends and family. Jack thanks for all your work.
David and Catherine Fogleman
Service was fine..Called 2xs to get it serviced before I actually got it in..told the service dept was booked up..I needed to make appointment..my schedule didn't allow me to do that cause I wasn't on a set schedule..the younger guy that answered the last call was very pleasant and got me in..many thanks
I'd been to University Ford North about two years ago when shopping for a new car. At that time I ended up deciding on a new non-Ford model which I still currently drive.
Lately I've been looking for a used car to add to the family as we now have 2 kids driving. I'd had a positive, low-pressure experience two years ago so decided to return when I saw they had a number of used Ford Fusion. I was greeted by David Harrington and with minimal hassle took two of my target cars out for test drives.
I hadn't fully made up my mind to purchase a Fusion and David was politely persistent during my purchase process, arranging for an additional test drive for my wife while I continued looking around. University Ford North was accommodating -- pleasant and easy to work with, especially compared to other dealers. Once I made up my mind to purchase, the time needed to close the deal was minimal and the process hassle-free.
I purchased a Ford Taurus from University Ford. Great Transaction ! I was treated very well and purchased a very nice ,reasonable priced vehicle. I am very pleased with my purchase and the way I was treated. I will be a return customer. I recommend this dealership. Jason and Craig were very helpful and professional in helping me with my purchase.
Thank you University Ford for a pleasant buying experience.
Purchased new Ford Explorer, excellent experience!
by Julie Kent from Durham, NC
September 14, 2017
Excellent experience! We purchased a new Ford Explorer this week. Bruce Huffman was our sales person and he was exceptional. Very patient while we spent time going over our options. He had several cars brought over for us to look at- same day- and was extremely helpful and kind. I highly recommend this dealership and Mr. Huffman's sales expertise. I also dealt with Ira and Tim, both of whom were great!
Julie and her service department team are top notch! I had an issue with a bent rim and a bubbled tire and they got me right in and fixed the problem with no hassles. This service team is very friendly and well run. The got me back on the road safely right away.
We purchased a 2017 Escape. After having it for several weeks we noticed a flaw in the headliner. Ford Motor Company made the decision that we, the owners, must have damaged it ourselves and as such a replacement was not under warranty. University Ford North went beyond a normal response and replaced the headliner at no charge to us. The staff at this dealership is attentive and responsive to customer needs. What a pleasure to purchase something from a group that stands behind their product and values the customer. Outstanding in every area. Thank you UFN - we spread the word to our friends and co-workers about this dealership.
Best buying experience ever! Salesman Craig Lynch was so knowledgeable and friendly. Always quick to respond. Wanted the Ford Explorer, but after a test drive felt it was too big for me. Was not pressured in anyway to re-consider, instead Craig was more than happy to assist in what would be best for me. This is the second Ford purchased from this Dealership and am so happy I did. Even got to meet and speak with the General Manager when I arrived to pick up my new vehicle. Great Staff! Cant' say enough good things about Craig!
called back promptly and was very professional and nice phone experience. Will probably pay a car there when I have shopped around and more. thankd
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