Been to several dealers there's a handful of dealships that I would consider doing business with and now this one I will add to the list. In my experience with magic city of Roanoke wether you close the deal or not they are willing to communicate and try to earn your business.
I bought a 2016 Ford F-150 from Jim Schmitz back in early July. I recently had the brakes replaced with new rotors and had to work done by my mechanic in the town that I live in. I contacted Jim Schmidt about this problem and they have taken care of over half of the bill or paying for the parts and they realized it was a mistake on their part work should have been done originally and they made it right with me I am writing this review into cancel out the other two because they came forward and made it right with the customer( myself).
This is the 10th vehicle we have purchased here. EVERY time is a easy and quick process. Bob and Tim are very easy to communicate and work with, and are very trustworthy. They both go above and beyond to make sure you are in the right vehicle.
Joe Andres is a top notch salesman. I contacted him and told him the make/model van we wanted to see and that we would not have much time as we were traveling to visit family the day before Thanksgiving.
Joe had five mini vans pulled up the the front of the building with the exact options and miles we requested ready to go. He had our car appraised while we test drove the vans and presented us simple numbers all within 45 minutes of arriving. I have bought many new and used cars and his professionalism and timeliness was greatly appreciated. We came back a couple days later and bought a used 2018 van and Joe had all the paperwork ready to go which allowed us to be in and out of the dealership within an hour. I highly suggest working with Joe for your next vehicle purchase !
My wife and I were interested in various Range Rover models, and Patrick made the experience both enjoyable and non-pressure filled. We came on a Saturday afternoon, and the team stayed behind past closing hours to make sure the experience was first class - Patrick even stayed an hour after close to make sure he could answer any questions on the car we purchased before we left. Great customer service!
I had the best car buying experience. They made the whole car buying experience easy and professional. I would definitely recommend buying a car from these guys. I'm in love with my new car, which I bought a 2018 Mitsubishi Mirage.
I recently was in the market for a Ram truck, after a short conversation about what I wanted, the salesman and general manager found me exactly what I was asking for and gave me the best deal I could find in the tri-state area. They were upfront and honest about the offer and didn't try to stretch my budget. I was super happy and will purchase all future cars/trucks through this dealership. They exceeded my expectations at every turn.
Recently purchased our dream car and worked with Cody Bates. Cody was really excellent at explaining everything about the sale and financing and was really helpful with answering any questions I had. He also took the time to go over all of our new vehicles features. After the sale he has been quick to respond to any additional questions or concerns that I have had. I feel like he genuinely cared about me as a customer and sincerely wants to keep me as a customer long after this sale, which is rare to find. I hope that he is there the next time that I need a new vehicle.
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
The best car buying experience I have ever had hands down. I will never buy a car anywhere else! Great environment, everyone was friendly and an extremely fast process. Drew Phillips was friendly, knowledgeable and made the entire process enjoyable! Thanks to everyone involved!
My wife and I were considering trading in our 2 cars and only have one. I did my research and knew what my price was going to be. We dealt with Tommy Smith as our sales rep. Tommy is young and eager but not pushy. He did an excellent job taking care of us. We also dealt with Mack. He worked hard to get to a price we could both agree on. The only problem was I was NOT aware or the dealer installed options to the tune of $1288. This extra amount was VERY close to a dealer breaker. Something has to be done to inform the buyer of the dealer options sooner in the buying process. Other than that the experience was as pleasant as buying a new vehicle can be. It did take much longer than I expected to finalize the sale.
Not much to say accept excelent customer service . Answered all my questions without beating around the bush . Made going into a dealership to buy a car almost fun . They didnt have to work very hard though , the cars sell themselves
I was in a much needed upgraded vehicle and Honda Windward was the first dealership I went to. From the get go, Wade was friendly, helpful, and knowledgeable making my first car shopping trip easy. I ended up buying my new HR-V two days later. Honda Windward made this whole experience exciting and simple!
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