Purchased a 2017 Ford Edge from Jim Rued. As always, Jim gave me realistic options based on my personal situation which worked out smoothly. Ben gave me good financing options to choose from. I send all my family and friends to Jim and Inver Grove Ford because I know will be taken good care of.
They really work on getting your business but then drop the
by nrvalleymountain from DealerRater.com
December 3, 2018
We have dealt with a different dealership in the past and unfortunately freeway ford didn???t meet up to the competitors standard. We found freeway ford worked hard to get our business, but once we committed, it became difficult to get answers to basic questions or receive information we requested at the sale. It appears that once the sale is done follow up is slow or none.
I arrived just after 4 p.m. & they were busy. It took almost an hour but the customer lounge in the fast lane is a nice place to wait in. they got my work done as quickly as they could that night & as always the service was curious & friendly.
I received excellent service and was appreciated and respected by Jonathan Fern. He explained to me what they were going to do and when my service was completed, he shook my hand and expressed his gratitude for my business. He also liked my 2016 Mustang Convertible. 😀😍😀
Went to get new plates installed and also a signal reflector on the front lightrepaired that had come loose, this was all scheduled when I arrived the tech said will take a picture of the light lense and send it off to ford for approval, and you can schedule another appointment. It???s a 2 hr round trip so I was not happy. Thanks goodness the sales mgr got involved and they came up with a solution to fix it with parts available and my 1 hour visit turned into 3 hrs but I didn???t have to have another trip to make. They also gave me a loner to drive for lunch. So all in all after a bit of stress it got resolved.
I came in for an oil change on a very busy cold day. They washed my car first so it wouldn't freeze up when I left. Then to my surprise they showed me what was under the hood -- a mouse nest -- which they then removed and checked for any damage or critters. Thankfully, no damage nor critters. They promptly completed the oil change, tire rotation, informed me of an item for future attention, and sent me on my way -- all at a great price. I am sorry I didn't get the name of the mechanic who was very professional and did a great job as well as the service advisor. Thanks again.
I bought a vehicle for my daughter and she wanted the exact vehicle the dealership had on the lot. I was recommended to meet with Jen Michels and I was so glad I did!! Jen was extremely personable and made the whole buying experience an absolute enjoyable with her knowledge and enthusiasm, but most of all the initiative she took in making sure the vehicle measured up to my high expectations. Jen went above and beyond her normal work duties throughout the sales process and she even answered a few last questions on her day off. The next time I am in the market to buying another car I will definitely be calling Jen and would above highly recommend Jen with Apple Ford Shakopee to anyone in search of a vehicle!!
Ben McEvers greeted us at the door and helped us buy a used Chevy Tahoe that I found on cars.com, with no pressure from him or the others involved in the sale. The price of the car was lower than similar vehicles at other dealers. Got a fair trade in value for my worn out truck. All in all a positive experience, would definitely do business with Apple Ford again
Staff was great! Tiffany in used sales was patient and not at all pushy. Day after I bought my used car, I discovered the rear tail light lens was cracked. They replaced the tail light assembly for me for free the next day! Super nice staff and service!
Fist service on my new Ford - as always the staff were super helpful the service was done on-time and to the quoted cost. We have deal with the folks at Superior Ford in Plymouth for a few years and their friendliness and willingness to go the extra mile have always impressed.
Purchased a 2019 Pacifica. The sales person Aaron and finance manager Ryan were fantastic. They are both extremely customer focused and did not use any pressure tactics. Always have had great service from this dealership
They stuck with the problem and made sure it was taken care of in full. I was also kept in the loop the entire time so there were no surprises.
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