I dropped my car off for scheduled maintenance and safety recall. If not for these 2 mandatory service visits I would not have occasion to visit the dealership. My car has given me ZERO problems since the day I drive it off the lot.
I made the mistake of taking my car to Honolulu Ford because I was in a rush and it???s close to my home. Huge mistake! Honolulu Ford is the worst and they absolutely don???t care about their customers. After my car sat in their lot for 5 days without resolving anything and no phone calls, I had enough and picked up my car and took it to Windward. Matt was awesome as usual, kept me in the loop all the time and fixed my car in no time.
Got a scheduled appointment, got an email confirming the appointment, got in for 15,000 service package, was told process would take 2 hours, they called within the the two hours and said my truck was ready. Great service.
The service rep. was very helpful and explained about the things the mechanic had gone over. This was the first time such a complete explanation was made altho we had been here for the purchase of the car before this one as well. Of course, up to two years prior, my late husband( a retired Ford Service Manager in Anchorage, Ak.) had dealt with the mechanics and reps. but now I am the only owner of our Ford Fusion.
Patiently explained everything and my options. Service rep was very thoughtful and thoroughly explained what was to be done and why. Called with additional need after looking further and asked if I wanted that service also. Everything was finished in a very reasonable time.. Mahalo
I was in a much needed upgraded vehicle and Honda Windward was the first dealership I went to. From the get go, Wade was friendly, helpful, and knowledgeable making my first car shopping trip easy. I ended up buying my new HR-V two days later. Honda Windward made this whole experience exciting and simple!
My Son is in the US Navy he has now purchased 2 cars in the last year from Honolulu Ford. It???s more then just getting a great price on a vehicle of your choice. The Great people of Honolulu Ford will go above and beyond to help. Both times he was thanked for his service in the military and the transactions could not of went any better. Very easy to deal with and we were treated like family. A+++++ Thanks again
professional staff, great enviorment, everyone who had a hand in helping us listened and help out. We walked in with what we knew we wanted right off the bat, did all our research walked in told them and they went to work for us even. finding ways to adjust our interest rate lower after we were happy with the numbers already. they went out of their way to save us more money instead of trying to take more. loved the expierence.
Amazing service and everyone was so helpful. I have always liked the patience and time Ford employees take with their customers to ensure you are getting a great deal and exactly what you want. Bachan showed us several cars but my dream has always been a black Explorer. I was so excited when I found out he could make it work for my budget and credit.
Service advisor Will Soong kept me informed and apprised of the schedule for my recall. I really appreciate Wil's attentiveness and making my service call happen.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.