I purchased my vehicle from Ken Stoepel Ford and have all my maintenance done at their location. I have not had any issues with my vehicle so far (it's a 2017), and the oil changes and multi-point inspections have always been done in a reasonable time frame.
I went into Ken Stoepel Ford with a friend and inquired about the recall notice I received for my F-150. The service manager offered me a choice of open repair dates. On the date I selected I dropped off my truck at the service department and chatted with the salesman with whom I purchased the vehicle. After that I had a cup of coffee, the service department driver took me to run an errand, and on my return the service had been performed. This could not have been more pleasant.
I needed a new battery and a state inspection for my 2013 Lincoln MKX. Without an appointment my needs were taken care of in about an hour by their friendly and helpful staff even though they were very busy with many other customers. They have always provided great service and fair prices in the 5 years that I have been a customer there.
Had been looking for a month for a used 1 ton truck to pull our 5th wheel with. Found a truck at this dealership that I liked. Being they are in San Antonio area and I'm in the Dallas area, all negotiations had to be completed over the phone. Once we agreed, I bought a 1 way ticket and flew down. You have to have confidence in the dealer and what they are saying to fly 1 way to purchase an expensive vehicle. I was not disappointed with truck - it was exactly as advertised. I would recommend this dealership if you're looking for a vehicle.
We had a great experience all around when it came to Ken Stoepel Ford. It all began with an internet search, an innocent inquiry about a truck and an estimated trade in value. Seantel returned my call within minutes to talk about my trade and what we were interested in. She was such a sweetheart and very engaged in all turns our conversation took; from us being full time RVers to where we had been to wanting to see pictures. She made an appointment for us to meet with Scott once we got back in town. When we arrived we were greeted immediately by Steve Black, we told him who our appointment was with, he took us to the lounge checked if he could get us anything and went to notify them that we had arrived. Scott was busy so Benjamin came to meet us and talk to us, so we wouldn???t have to wait longer than needed. Benjamin let us know that Steve would be assisting us as our product specialist. We took a few minutes to discuss what truck we came to look at. Unfortunately that had truck had been sold. Steve had listened to what we needed and offered to show us other models available that would meet our needs. After a couple test drives and some circling of the trucks we decided on one. Steve was informative and patient through our entire process. Knowing we were not from the area and that we hadn???t spent time there Steve answered questions and gave us some information about places to go. Steve provided us all the information about the deal and handed us over to Tom H., the finance guy. Tom continued with the great service that we had received from Seantel and Steve. Tom took the time to go over different options available to us, to explain them and to let us decide. Sssssoooo now we have a beautiful F350 to pull our new home that we will be picking up in a couple weeks. Thank you Ken Stoepel Ford for helping us get what we need so we can continue our adventure!
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