VERY HAPPY NO PRESSURE SALES,MAINTENANCE AND PARTS DEPARTMENT VERY PLEASED,EVERYTHING I ASKED FOR WAS COMPLETED PLUS MORE, THANK YOU TO EVERYONE AT GRAND COULEE JESS FORD AND HAPPY HOLIDAYS FROM JOHN AND LINDA.
I can’t say enough about this dealership. Our Sales Goddess was Pam Weeks. We drove from Las Vegas to come see Painters inventory since The Mitsubishi lot here in Vegas didn’t have the Eclipse Cross I wanted nor did they seem to want to even get me what I wanted. From the moment on the lot Pam was friendly but never pushy. She let us test drive the vehicle alone, which is great because it gives you time to look at the features and not feel pressure.
Honestly this was the easiest sale I’ve ever done. The staff was so friendly and really made you feel they wanted ME to be happy but them wanting a sale. Pam listened to us and what I wanted to get out of the deal and she really worked her butt off to get it. Pam and Tamara (plus the staff) really wanted to see us happy. It wasn’t about just making the deal. They stayed late the next day (past their closing) since there is a time difference. But didn’t rush anything. Made sure I knew every button on my new car before I drove off. Seriously amazing staff! Thank you for making me one happy girl with my new car at a price that I couldn’t get anywhere else!
It started with Will sending me an email and he was with a customer when I got there. Kevin immediately s s flawlessly introduced himself and asked I???d we could look and tear drive till Will was free. Off we went! Getting back to the office Will was free and they both sat with me, were polite, extremely knowledgeable and courteous! I never felt rushed and we were able to agree on what I wanted, what I was comfortable spending and because of the incoming rain, set me up for Monday to get the car detailed! They both called me the next day to see if I had any questions, concerns or needs. They made me feel important and part Of the family!! They are simply the BEST!!!! Chris in finance was super cool and not pushy. I told him my budget and thankfully due to his hard work, I left with my 2018 Honda CR-V happy about the choice but impressed that these three young men were so wonderful!! Eriously recommend them any day!!
Starting with online search to quick response about questions, to e-mailing for more information, to visiting dealership 2 hours away and test driving, then purchasing a 2017 Ford Explorer, we were treated with decency and respect throughout. We would recommend this family owned dealership to anyone. Thanks again.
Steve Harrison kept me informed every couple of hours throughout my lengthy repair. Reached out to me a couple of days after to see how things were doing. I was impressed by that. I have had my truck serviced there for over 12 years (1998 F150) and they have always treated me fairly. Thank you Steve!
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Great service, like always greets me by name right as I walk in the door. I go in to get things fixed that I'm aware of, few times they caught other things that need immediate attention or future and let me no in advance
My sales rep was Qalil and was very helpful. Everyone was friendly. The only thing was towards the end where I guess there was a misunderstanding on our deposit being given back but overall good experience.
Took care of my warranty repairs. Washed car and answered all my questions. Very friendly
Staff. Just needs a new building. That I was told was in the works. I was told that 3 years ago !
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