My experience summed up in one word. 'Meh."
September 9, 2016
I bought a used car, then had to take it back for service a week later, so I get to review both processes at once. Yay!
The buying process wasn't bad. My salesperson went out of her way to get the exact car I wanted, and then worked very hard to make sure I got the best financing available to me.
The sales manager was quite rude and condescending... which soured the entire experience for me. His actions, and his alone are what brings the customer service rating to 3 stars. I honestly hope I never have to deal with him, in any capacity, ever again.
My Car has a bracket which wraps around the back of the license plate and holds it in place. This bracket keeps the plate from sitting against the car and scratching the paint. The bracket was damaged so I took it into the service center to be replaced. It was 'repaired' by using long screws, then cutting the back of the screws so that they rest against the car.... negating the entire purpose of the bracket.
The rest of the repairs were done well, and the service staff were very helpful, prompt and friendly.
All in all, Beck Ford isn't a bad dealership. Far from it actually. They aren't going to screw you over, they don't seem to be the type of dealership that would lie to you, and they don't seem to do shoddy work. Some of the employees are just quite rude.
But there is a bad apple or two in every bunch right?