I have worked with Joe Mahan in the past, and decided to go see them for a purchase. Terrance in finance and Peyton in sales are both excellent. They take the time to explain the process clearly, as well as working at different options with ease. I appreciate them for going the extra mile to make my purchase go smoothly.
We had a roaring noise on our 2014 Titanium coming from the front wheel area. We suspected a tire issue although a brief ride with the write up tech led us to a wheel bearing issue. After repair, the car was blissfully silent to an extent it had not been since we purchased the car with 30+ thousand miles. New tires at about 45,000 miles helped some but left us with a lot of road noise we attributed to low-profile tires. Apparently, this problem (to a lesser extent) has been with us since our purchase of the Escape.
The Mahan folks gave us great service in spite of a short wait for a back ordered part.
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