I Talked with the General Manager at Crest Ford and Sales Manager today. I was confused about the sale pricing My bad these are good People!! :) They helped me get into a Beautiful Nice 2015 Ford Taurus SEL :) I do Love this car it is AWESOME!! :) :)
Mr. Christina kept in contact by phone or email constantly so that I knew where I was at every step of the process. He was extremely thorough when reviewing options, prices, and policies. His interpersonal skills are of the highest order, making for a more than pleasant experience. It is obvious that he takes pride in delivering what the customer wants. Mr. Christina is one of the best dealers out there, to be sure.
Sal makes the buying process painless. He is very attentive to your needs, but won't promise you something just because that's what you want to hear. What I really liked, though, is only having to meet with Sal. I didn't have to meet all of his managers and repeat everything to them what I had just explained to Sal. I buy from Sal because he is trustworthy and sincere. I also didn't have to pay a doc fee. Apparently dealers have the option whether or not to pass this fee on to their customers. After doing some research, some dealers in the area even charge the maximum that the state of Michigan allows. That just sounds greedy to me. Thank you Sal and Russ Milne for providing an experience that puts the customer first.
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Great experience at Bob Maxey Ford in Howell. We love our 2016 Ford Truck. Kenny Ostin made each step of the process go smoothly and we even had a great time dealing with the financing department. You run a great business. We have purchased vehicles here before and are very pleased with your service again. Thank you.
I was very upset when I submitted my last post earlier today and I should have taken my issues to a manager. I called back and talked to Joe who is the used car manager. Bill Brown really stepped up and went out of there way to make me happy and I am very grateful. I was picked up by dealership, given a loaner car and was assured they would be retrieving my broken down vehicle! I would definitely take my business back here and recommend it to anyone else. Thanks guys! Great way to handle this situation! If this should happen to anyone again I hope they can expect the same from you.
Came in this morn.which what I thought was a huge trans.problem on my 2012 Ford Focus Jim in service quickly advised me on a trans module extended waranty by Ford . Fixed the problem in 4 hrs. Drove me home picked me up ,fixed 4 door latches on re-call and washed the car. Very satisfied!!
Bought a used SUV from here. My sales person was Matt G. and he was a pleasure to work with.. when I called on a different vehicle on a Monday, it had sold the previous Saturday. Matt checked the lot and found a similar vehicle that had just come in on trade that had the features I wanted. The car needed to be inspected, serviced and detailed, so I had to wait until the end of the week to pick it up. I asked if it could be ready sooner, but Bill Brown Ford is meticulous in their vehicle service and detailing, so I had to wait, BUT, Matt generously offered me a (free) loaner to use! I did not expect that! I was really blown away by Matt's care and concern about my lack of transportation and having to share a vehicle with my spouse and juggle work, appointmentss and life around one family car. My dad had bought and leased cars through Bill Brown Ford for over 20 years and always raved about their customer service. Now, I too, can vouch for this dealership. THANK YOU MATT GRIEBAULT!!!!!!!!!
Great car buying/service experience-Bill BrownFord
by Carol from Livonia, MI
October 19, 2017
I was concerned that they wouldn't finish my oil change in the time frame they quoted, but I didn't realize they have 3 bays to work on the cars! Just about then my name was called, I paid, and was on my way!
I love coming to Varsity Lincoln whenever I need an oil change. They are attentive as soon as you pull in. Without having an appointment, I usually get my oil changed within an hour. They will follow-up with you as soon if possible if additional work has to be done. They will also alert you to any possible future maintenance. Although I did not purchase this car from Varsity Lincoln, my future car will definitely be purchased through this dealership.
Stepping into a dealership, as a single professional woman is uncomfortable and feels risky because of previous dealings with other dealerships. I’ve been told many things over the years by other dealers that were nothing more than spins off truths and lofty sales lines. I ended up (finally) being very comfortable with every member of the Varsity team that I came into contact with. Jim Montroy was understanding of my apprehension and fears making a such a large purchase. He was honest, PATIENT, very transparent with me. Jim took the time to understand my concerns, answer (all) my questions and gave me solutions and alternatives. Varsity and Jim M have won me over. They have a great selection of stock and will do right by you.
This was so easy I couldn't believe it. Jim took care of me, Steven was great at explaining things. I walked out with a very nice Mkx for my wife., I will come back when the time to buy comes around. These are very professional people.
I found this vehicle I purchased at cars.com. We did almost everything over the phone. We had a little problem with the financing since this was an out of state purchase but the finance manager did a great job in contacting the necessary individuals to insure the proper entities were on board. The salesman had everything ready which was great since this was a 4 hour drive. One of the best car buying experiences. I was impressed they were aware of KY titling and registration requirements.
I leased another car today 10/24/2018. It's my 3rd from Hines Park. The reason I've returned 3 times is Delores Sciberras. I have just retired needed to save money. I thought it was a long shot , to turn my lease in early and lease a new car. The payment is actually less. I thought it was a long shot. Delores made it happen, she's honest tells it like it is. Saving as much money for the customer, very knowledgeable goes out of her way. I'm a Ford retiree whose family members come to when they need a truck or car. I've dealt with lots of car dealers, Hines Park by far is the best. Why, because they have Delores Sciberras.The art of selling a car with honesty. Something thats unfortunately is rare at other car dealers.
Can't say enough about my experience with Hines Park and Allen Oxley. Top notch professionalism no matter if it's an oil change or purchasing a new vehicle. Hands down the best salesman I've ever had the pleasure to deal with. If you're in the market to buy a new car or truck, do yourself a favor and go see Al.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.