I was a out of town buyer and 80% of my dealing was over the phone - Johnny and Garan made the process very easy and smooth - arrived at the dealership and left very happy- definitely recommend these guys!!
What a refreshing experience compared to the crooks at some of the other places!!! Just walk in and ask for John Clampitt for a NO bait and switch, NO ridiculous tacked on fees, NO run around, NO gimmicks, NO pushing you to something you don't want, and NO pressure car buying . Everything was fair and honest from start to finish. Johns knowledge of the cars they have is truly staggering. I must say so far my interaction with everyone there has been excellent! If only other places were this good I could have saved a week of my life not having to deal with clowns and crooks... I finally found an honest organization. I've gotten a straight deal at one other dealership, but they don't sell fords...
Abdul was very professional. He really knows his vehicles. He made sure I understood how all the features worked on my new F-150. Matt was a pleasure to work with in finance. Everyone was great, which made for a very pleasant buying experience.
If your looking for a commercial truck, ask for Mindy. She knows the F-150's, F-250's and F-350's very well. She was responsive and professional. I will most likely buy my next business truck from them in the future. The had a great price and had everything ready for me when I got there the whole purchase process was very fast, no tricks or changes like some other dealerships I've been to.
Purchased a new Mustang, GT350R, was given a good price, but it took an overly lengthy negotiation, which should have been faster. My salesman was really good, and the sales manager was good also, as was finance. Total time at the dealership was about five hours.
A few years ago we purchased a new vehicle from Cowles Parkway; but the vehicle (although not considered a 'lemon') experienced rain leakage (which they repaired) and eventually a cylinder malfunction that required installation of a refurbished engine.
What gives? Brand new vehicles shouldn't have problems.
Although each of these defects took a long time to repair, thankfully Cowles repaired everything. However, during each lengthy repair, we rarely heard from the Service Team so were not kept up to date.
We thought it's their responsibility (their responsibility!) to contact the Customer to let them know what's going on, not vice versa. We had to call a lot and felt very lucky if we were able to talk to someone and find out details.
Cowles Service and maintenance is great, but overall Customer Service and making contact with the Customer is lacking. We realize they're balancing many customers, but a simple phone call letting the Customer know how things are would be very helpful. Why do we need to call them to find out details?
Dominic was great to work with. I found out about the dealership from a friend who has purchased 4 vehicles from there, and I have told several people that they should check consider it when they decide to purchase their next car truck.
I bought my car from offlease 5 days ago and I just wanted to say Damian was great! Very proffesional and patient with me! Michael Katz was great as well! Also everyone else was great from the guys cleaning the car, the lady at the gate, finance person etc. Overall great experiance and So far Im happy with my car choise! I would recomend offlease to everyone who is looking to buy used car. Just make sure when they run your credit to ask them to limit to only few. You don???t want a lot of hard inquiries! Violeta
I really appreciate your patience and understanding of my inexperience in purchasing a vehicle. Your knowledge and acceptance of my lack thereof, really helped me make what I truly believe is the correct choice. This car will provide benefit for me over the span of many years, and for that I am thankful. Arnoux is the guy to go to if you want to learn which car is the best for you. I'd recommend him to anyone in search of a proper vehicle. Dorwin really made the financial aspect of this process a lot more simple. It really solidified my ability to feel comfortable going through with such a big purchase. I feel no regret after dealing with Arnoux & Dorwin. Thanks again. Regards, Brandon
Our 5th great car from Off Lease! Damien was wonderful, and helped us navigate the car buying process yet again. When we???re in Florida, we always stop by off lease as the selection, quality and price is unmatched! We call Nashville, TN home much of the year, and there is no way that you could find so many late model premium late model cars and trucks (the truck selection is amazing). It takes a bit of time and research, but loved Damien???s honesty and help in finding the perfect SUV for my daughter. Mike Katz as sales manager is truly the best! Thanks Off Lease!! We???ll be back!
Glen, Adam and Josh were great while addressing my repairs on the 2012 GMC Acadia they all should be commended for there outstanding service. Especially Josh for take very good care of us during the time our car was in for repairs. Thanks for the loaner car during the repairs.Everything was done as promised. Thank to all, Jim and Becky Fox
My husband and I were very happy with our experience at Shenandoah Ford. Everyone was extremely helpful to assist us in getting our new 2017 Mustang. There was no pressure from the staff, and everyone bent over backwards to make us feel comfortable with our purchase. Our Salesman Kyle Phillips was wonderful. Thank you to all the staff at Shenandoah Ford for our new mustang!!
I purchased a new Ford F250 Super Duty from Shenandoah Ford on Halloween night and did I receive a treat. Everyone that I came in contact with was a pleasure, very knowledgeable with zero pressure to buy. Trevor, Jay and Keith will go out of their way to accommodate you. I would definitely recommend Shenandoah Ford to anyone looking for a great deal without the high pressure sales approach. Shenandoah Ford will be my first stop when I'm in the market for a another car or truck.
We just bought a used 2016 Ford Explorer Sport with Shenandoah Ford. Wonderful experience. Catherine Adams was wonderful and we felt we got a great price for a low mileage, perfect condition Ford Explorer Sport.
I had a great experience. Everyone was helpful especially Adam Croson! You have a customer for life because of Adam and ill be getting in touch with him soon to schedule another appointment within a week or two. He went above and beyond to help me and to explain everything to me.
In and out quickly even given it was an more serious repair that required the vechicle to be at the dealer overnight.
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