I made an appointment in advance (which I recommend), and I received on-time service. Damian was my service representative, and he was both professional and kind. When the service was complete, he reviewed the service record of all the things they did and checked. He was clear in his explanations and patient with my questions. Service was completed within the time estimate I was given at the beginning. Also, thanks for the free exterior car wash that you provide -- it always feels good to drive away with a clean car in good repair.
Most comfortable and reliable vehicle I've owned.
by zznotop from Carmichael, CA
January 9, 2019
My Limited has heated and ventilated leather seats, twin turbo V6, sun/moon roof, nav, etc. Good acceleration, smooth ride, very comfortable seats front and rear and a fold down step built into the tailgate.
I am an out of state buyer and purchased a 2010 Infiniti QX56 from By Design Auto Group. They made the process very easy from start to finish. They even picked us up from the airport in our vehicle so I was able to drive it before finalizing everything and had everything checked out for our long drive home. When a mechanical issue arose while we were a few states away I contacted them right away. Both Jason and Stephanie were extremely helpful and genuinely concerned that we were stranded far from home. They offered a few different solutions for us, all of which were very fair and even favorable for us. They went above and beyond what they could have done. The integrity of both of them as well as their dealership is outstanding. The customer service is exceptional, even after the fact. Everyone we told our story to back home is amazed at our experience and how rare that is. I cannot say enough good things about them and I highly recommend them!
Beat performing light duty truck I’ve ever owned.
by BudCK from Los Angeles
December 28, 2018
This truck is the best designed truck available. Performance is superior to other brands and the tow capacity for a half ton is outstanding. Highly recommended!
Joshua Treat was both very busy and absolutely with me and my wife when we came in to buy a car. Since we had a COSTCO relationship established there was no bickering over price and no hassle. We got a Bolt, which is a different breed of vehicle than a gas powered one, and Joshua gave us enough information to get out of the dealership with no mishaps. Maybe a little more practical advice about how to use/deal with an Electric Vehicle would be nice, but that is very hard to give just the right amount. Excellent service, and so far it appears to be an excellent choice for vehicle.
Most reliable car I've owned
by Ford Truck Guy from Akron, Ohio
December 27, 2018
This is the best truck on the market, I highly recommend it over any other truck out their. I can't imagine life without this beautiful 6 1/2 Foot bed!1
I dealt a little with Joe and then majority with Mark and I highly recommend either of them or anyone here. Mark was upfront and honest the whole time and did the best he could on getting me an excellent deal and watching out for me.
2012 FORD F-150 Lariat Loaded
by Coleman_G from Grenada, MS
January 13, 2019
The lariat edition is a great value of features and comfort for the price. It is well equipped at the same cost of other competitive manufacturers including GM, Dodge and Toyota. The truck rides well almost like a luxury sedan but offers appealing performance and features to get you off road or to tow that heavy load.
It was a great car-buying experience! I received timely responses and great customer service from my salesman, Bill. The negotiating process was laid-back and the paperwork process in the finance department was quick and easy too. I would highly recommend this dealership to my friends and family!!
by Susan from Monongahela
January 7, 2019
Always drive a Ford ranger but recently switched up to a Ford F150. I am super happy I did. The inside us amazing and it rides as smooth as any luxury car I have ridden in. Great vehicle.
We arrived at Dwayne Lane's North Cascade Ford to look at a Mustang. What seemed like moments later we were happily approved and preparing to take our new car home. Jared Burton made the process easy and enjoyable.
Great looking and great handling vehicle
by Hneidere Outdoorsman from Catonsville, MD
January 14, 2019
I am very pleased with the Ford F-150 XLT 4x4 this truck is eveythat I was looking for in a truck. Has the 6 cylinder eco boost engine with 10 speed transmission, off-road package, tow package!
Dwayne Lane's dealership in Sedro-Woolley has always provided us with exceptional service. However, with this being said it has always been Mark Johnson who has taken the dealerships exceptional service to an above average experience. We always feel he takes extra steps to make us part of the Dwayne Lane's family, not just another customer. Thank you again.
always bought fords and is why i stay with them
by gary from west st. paul, mn,
January 14, 2019
has more leg room then my old 2006, perfect. stayed with the reliable v8. the interior is very comfortable and is very fun to drive
This experience as a first time buyer has been great! Mark Johnson has been so very helpful and accommodating. I felt very much at ease during the entire process - many pleasant encounters...end result I have my "dream truck" and couldn't be happier!
Fuel efficient truck that uses Flex Fuel.
by Dbryan51 from Chapel Hill, North Carolina
January 14, 2019
The truck was great on gas while still providing the power that Ford F-150's are known for. This truck has been incredible. Also has the ability to use Flex Fuel. Oklahoma Edition as well!
Friendly people and really easy to work with. Helped a lot with knowledge and options on sale. Mark Johnson really good person to talk to or make a purchase.
Holds its Value unlike other truck! Best truck
by joshyran25 from Tampa,FL
December 11, 2018
The F150 has the best resale value compared to 90% of the vehicles on the market! why not buy something that you can get your money back when you sell it . plus its the best truck on the market. Ford leads the way with innovation in trucks
tows the most
the new design weighs the least
gets the best mpg with the new ecoboost engine
Zack was great to work with very knowledgeable and patient with me. Finance worked hard to get me a good rate and into the vehicle I wanted.
Perfect Truck for Me
by luke3011 from Salsibury, NC
January 9, 2019
This is the perfect truck for me. I have a 2014 STX Sport. it looks good, has a nice big V8 with plenty of power and the interior room is amazing. I fit 6-guys in the cab with 8 golf bags in the back on a golf trip. Ford did well making the 2014 F-150.
Between myself and friend/family I have purchased/helped purchase vehicles from multiple dealerships. Zack at North Cascade has by far been the best and most comfortable experience I've had. I will definitely recommend.
Most dependable and useful vehicle I’ve owned.
by Fdcbugle from Woodbridge,va
January 11, 2019
Lots of room for anything. Interiors are comfortable and clean. The v8 has ton of power and it sounds like a dream. Not bad on gas considering it’s a big truck. Can tow just about anything, and comfy enough to put my two toddlers in it every day.
Went in looking for a used Escape. Jack was great, honest and very personable without being pushy. He was also very patient with me while allowing me to drive several different vehicles before deciding on the Escape. Also, this is my second vehicle I have purchased from this dealer. Very happy.
This truck had all the things I thought I would ha
by Fish from West Lafayette IN
January 11, 2019
This truck came equipped with everything I thought I would have to add after purchase. Very comfortable for me at 6ft 4in and my wife at 5ft 1in.
We were recommended to them to sell our car, it was a hard call for them as not what they usually stock,BUT they took the time to figure it out and finally came up with a purchase solution we were 110% happy with.
There service and courtesy is second to nune, whilst there we had the time to look around the dealership, some great history hanging on the walls, the oldest Ford dealers in the US, and you can tell why.
Ask for Nancy she is very knowledgeable and super efficient without being pushy - she may introduce you to the owner Mike who is 100% hand on the business.
All in all just nice folks to do business with, we will definitely be buying our next car from them.
Most reliable car I have owned.
by Joe C. from Elyria, Ohio
January 10, 2019
This truck has so much leg room. The panoramic sunroof is so amazing. Very pleased with this vehicle and would highly recommend it to anyone.
Compared to the dealer I dealt with the day before, this place was a stark contrast. I was at easy and didn’t feel pressured at all. Shannon was top notch and took her time to get to know me!
Best Interior Design
by Jill from San Diego, CA
January 12, 2019
This truck is perfect. On the outside, it’s sleek and good looking, and it drives great, with better brakes and acceleration than my last car which was a minivan. The inside of this truck is everything I want, it has nice features like a touch screen that’s easy to navigate, but also an array of buttons so you aren’t stuck relying on a less responsive screen. The seats are large and comfortable and the interior is enormous.
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