Overall, I have always had a successful experience with Keyser Miller. I have used Them for both of the Escapes that I use...one 1 own & 1 I lease from Them. My Salesman (Rick) and the Service Desk, for example Mark have always been nice to work with.
Not at all pleased with the final process with our lease. The last person in the process that dealt with handling the financial process was totally rude. Questionable if we will buy or lease ever again with Keyser Miller. Pleased with the vehicle service department but they could have tidied up a bit better around the stickers!
Dan is the best person in the service department. He is professional, courteous , knowledgeable and friendly.. He does what ever it takes to take care of his customer and it is very much appreciated. When I go in I deal with him only, it???s worth it to wait for him. He is the main reason I go there for service.
Rita was very easy to deal with. Professional, friendly and to the point. There no going back and forth . She presented a very good price the first time and I purchased the car. She was recommended to me and I have recommended her to others. If you???re interested in buying a Ford see Rita.
They understood what vehicle I was looking for and made the effort to find one they could give me a good deal on. My sales rep Vince followed up quickly with the questions and info I needed BEFORE I even had to come into the dealership so I wasn't wasting my time. It did take took two hours from when price was agreed upon until I was out of the dealer with car. Thats too long for paper work.
by Judy extremely happy customer from King of Prussia, PA
October 26, 2018
The best car buying experience ever. I ordered a white 2019 X3 and when it was already 3 weeks into production I decided I wanted to change the color to black. The dealership said no problem as we will put it in the showroom and we will sell it anyway. Next my car came in with the right color but incorrect trim. Again they stood behind their mistake and said no problem. They ordered me in a fresh vehicle and I received it within 3 weeks. My old car had depreciated in the process however both Mark K. my salesman and Nick D. the sales manager stood behind their word and worked everything out, gave me the same trade-in value and made sure they stood by the numbers originally quoted! They made the whole buying process extremely easy and their BMW genius Safe is amazing as well and spent a lot of time with me going over the vehicle. I am in love with my new car and will be purchasing many more BMW's in my future and I will never look elsewhere! You will leave this dealership knowing that you made the right choice as they are honest, trustworthy and have integrity! Thanks again to everyone at mainline BMW!
Buying another car from Robin Ford. Salesman (Rich) was great and very patience. Jim (Finance Mgr) worked with you to meet your financial goal. The whole team is knowledgeable, professional and friendly. Wouldn't go any other place.
Major repairs to brakes, spindles, cracked boots, steering unit plus replacement of filters, oil change and wheel alignment done satisfactorily on 13 year old vehicle. Had to recently return twice to fix thumping in rear brakes. Replacement rear rotor surfaces were grooved and found to be the problem. Finally remedied. The repair facility isn't the least expensive but their service and repairs are reliable. Use them for both my Explorers.
Salesman Jeff Gemmill was responsive and courteous. I had to travel in from out of state to pick up the dump truck, and Jeff picked me up from the car rental agency where I was returning my rental car. Throughout the process, Jeff took time to answer my questions. The paperwork was all ready to sign when I arrived.
Excellent. Kevin was very patient with me while I considered the Platinum vs. the Sport Explorer.
Bayshore was the only dealer that had the Platinum, the Sport, an XLT, and a Limited for me to compare that day..
Great dealership. There was no pressure and they were very friendly and helpful. They stayed open way past their closing time just to accommodate me. They were fair and reasonable with their offer. I would definitely buy from this dealership again.
This dealership is above average. Everyone was so friendly and courteous. They made sure I received all of the options I wanted. I definately recommend this dealership.
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