New to the area after going to many dealers this was the place that helped me the most. They gave me the most in trade in value and helped me get into a better vehicle. Very friendly, welcoming, caring, friendly. I absolutely loved this place. My salesman wasn???t just a salesman he was fun, funny and honest. I can???t thank this dealership enough!
Warranty repair with the 5 year 60,000 mile warranty
by John from DealerRater.com
December 4, 2018
Check engine light kept coming on. Took it in and it required a replacement of one of the cylinder heads. I knew it would be in the shop for awhile. Dealership put me in a loaner for two weeks so I was in no hurry to get my Rubicon back. I was happy when I did get it back though, and It ran better than before. Good job to the service department. All the work was covered by the warranty. Very pleased.
From the time I drove on the lot Josh (salesman), Rita (Finance Mgr.) and Tony (owner), I felt like part of the family of Autoplex. The vehicle I found fits my needs with only minor adjustments on my part from my previous vehicle of 15+ years. A great first and now lasting impression of the family at Autoplex. There were so many common threads in our lives that we found after lengthy conversations. I also checked with different businesses around town who new Tony and heard nothing but positive comments. Naturally not everyone will have the positive experience I had however, most probably will. Like everything else in life, it will depend on the individual. I would highly recommend Autoplex as a first or even a last stop as I did if your looking for a used vehicle.
This was a low stress purchase with friendly staff. They delivered what they committed to without pressure, which is all I generally want in a buying experience. I worked directly with the sales manager Donnie before ever visiting the dealership and he was a pleasure to work with.
Wonderful service. The salesman and manager could not have been nicer. We arrived late in the day and were still able to wrap up the sale in less than an hour. Great prices and wonderful service. Highly recommended.
I found a vehicle that was at a different location within the Tim Short group and Eric got all the information I needed and also brought the car to Clarksville so I could look at it and drive it prior to making a commitment. Andre and Eric did a great job helping a difficult buyer (myself) get all the information needed to make me comfortable.
I was shown kindness and patience the entire time I was dealing with them. I got a great deal on a great car and in the future I will be going back! I definitely recommend getting a used vehicle from them! Tony, Nick and Rita were all awesome!
Our salesman, Jonathan, went above and beyond and truly exceeded all of our expectations. We spent 7+ hours at the lot on a Saturday (with our two young children) and Jonathan did all he could to meet ALL of our needs. Very pleased! We were frustrated to find, after that long length of time, that the words "pay trade in full" written on our purchase agreement did not hold to be true. The "miscommunication" the manager claimed to have happened was much more than miscommunication.
By far some of the most friendly dealerships I've went to while I've been searching...they never pushed me into something I didn't like. They made sure I understood everything clearly. The process was smooth and easy. I was treated more like a guest of honor rather than a customer...thank you tim short Mitsubishi employees...
I admit it...I needed a lot of hand holding to buy my car from afar, so this dealership was a perfect fit for me. Charles made it happen! He was knowledgeble, communicative, and service-oriented...and this was all virtually! Car was delivered on budget, on time, and with no surprises!
Clyde and Ashley was amazing. Clyde did everything to make sure I went home with a vehicle that best suited us. Ashley was great at helping the process go quickly and smoothly and taking the time to go over the features of our new vehicle. It’s so great to not be pushed into something you don’t want by a pushy sales person. That is definitely not the case with Pennyrile Ford. Clyde made sure I went home with what we wanted and fit or needs. Anyone looking for a car needs to give Clyde and Pennyrile Ford a chance. Such a painless process from beginning til the end. Thank You Clyde, Ashley and the Pennyrile Ford Team for making the pain of buying a car absolutely painless.
Everyone was very nice, I waited a little longer than expected. The waiting room was comfortable but it was cold but it was extremely cold outside I believe the repair was ok I have not really driven the car much in the winter weather so I am not completely sure the noise problem has been corrected
I can’t express my appreciation for Linda and Chris helping me to purchase new Altima. The went over and beyond to help me and to answer many questions. The BEST place to purchase a NEW car and the best people to work with!! Couldn’t have don’t it without their professional help! Thank you Sisk!!
Susie Smith of Patriot made the experience of purchasing my Silverado truck great and uncomplicated . I received excellent service and I'm satisfied and happy with my wheels and the expert advice I was given about the options. Thanks Patriot and thanks again, Susie
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