A very pleasurable experience!
November 6, 2018
Most people dread shopping for cars. There are so many unpleasant horror stories. That was definitely NOT the case with this experience. After driving minivans for almost 30 years, my wife finally said enough and we were in the market for a small SUV. I have an Explorer which she said is too large, so we looked for an Escape sized SUV. I searched Griffin's website (which was very informative) and found 2 that fit what we were looking for, a Titanium with AWD, panoramic sunroof and a towing package with low miles. I zeroed in on a 2017 with only 12,000 miles on it. I went to look at it and was greeted by Steve Pipito. The car was not at the lot at the time, as a manager was driving it. He said he would call me when it was back. He did, and I went to take it for a drive. He also had one other recommendation based on what we were looking for, a 2015 Lincoln with 17,000 miles. Both vehicles were what we were looking for. Two days later, I returned with my wife, who the vehicle was for. Steve did not pester me with multiple phone calls in those 2 days, but did call once to verify we were coming in on Saturday. She drove both vehicles. We selected one and negotiated a fair price, as well as a fair price for the trade in. I knew the Blue Book Values and they were right on both of them. We sealed the deal in about 4 hours on a Saturday, came back with our own financing on Monday. We were not pressured to use the financing that the dealership had found, there was only $7 a month difference. Steve was very pleasant to deal with, very professional, and was well prepared with alternative vehicles to look at or drive based on what we were looking for. He is not the sterotypical "used car salesman", he was a professional sales person interested in helping us, his client. We know that they are in business to make money, and they treated us fairly, giving us a good deal for us, and I'm sure a good deal for them. I would return to work with Steve anytime, and we highly recommend if you are looking for a car, to ask for him when you visit Griffin's used car department