Fortunato was very patient with me as I was not totally sure what used vehicle to purchase. I test drove three vehicles before I settled on the fourth, a 2014 Volvo XC60. The buying process went smoothly and very quickly. A loan was secured promptly so I signed all papers and was on my way. Part of the deal was to have the broken windshield replaced with a new. This process also was handled very smoothly and in a timely manner. My first time doing business with Tipton, new or used vehicle, so I was very pleasantly pleased with the whole experience. Kudos to Fortunato, a great customer service advocate!
Purchase a 2016 Ford Explorer with no trouble. Sale consultant (Rudy Bolivar) was very professional and knowledgeable, not to mention great customer relations. Tipton gave me top $ for my trade in. I highly recommended buying vehicle from this dealership and ask for Rudy, he will help you in all way possible. The financing was very clear and fast transaction.
I bought a pre owned a vehicle from this dealer. The employees were very friendly and attentive and I was able to get my vehicle the same day. Jeff answered any questions I had and made sure the purchase went smoothly. The car is in great shape and is still running well. However, there were some issues I ran into. First and foremost, a big issue I had was communication. Sure everything before the purchase they answered my every need but afterwards it was very difficult to get a hold of someone. My windshield needed to be replaced but every time I would call either the person in charge wasn't available or they needed to transfer me to someone else. Finally got it replaced but there is a small scratch on it which the person said they'd reach out to me to get it replaced again. Have yet to hear from them. Same thing with the financial manager of my purchase. Gave me her personal number but when i reached out to her, no response. I have yet to get a response from her. Overall, my experience was good. Their customer service is really good and it wasn't a tedious process to get my vehicle. One thing I would recommend is to check everything under the hood and ask if you're not familiar. My car was given to me with very little coolant and it started overheating. It was a simple solution but at no point was I told that the car needed to have coolant added. This, in my opinion, is something the dealer should've taken care of prior to the sale. Work on your communication with customers post car purchase and you can definitely be a great dealership. Nonetheless, the car was amazing and the price was very fair.
Very helpful group of people,professional,friendly I will recommend their services to my friends and family. Vehicle delivered in perfect conditions and answered all questions needed about the vehicle. Thanks for everything.
2016 Ford Explorer. The service was excellent. Mr. Hector Lopez went
above and beyond to make sure I found the vehicle I wanted. Since I live far
from the Tipton dealership,Mr. Lopez was able to send me pictures of cars he had available. This is the second vehicle I buy from Mr. Lopez and I will continue to come back to the best dealership in the Rio Grande Valley.
Muy buena atención, escucharon mis necesidades , y en breve pudieron cumplirlas. Todo el personal de los distintos departamentos fueron amigables y atentos. Estoy muy satisfecha con mi vehículo y con el trato.
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