I'd been trying to find a particular F150 for a couple of months. It was simply not available locally and I was forced to look out of state. I had subsequently located a couple which sold before I could complete a deal and was getting frustrated. Then I came across a truck that matched my requirements listed on the Ford website, listed as "Dealer Ordered". I contacted Two Rivers and worked with Tom Philips to negotiate a deal with minimal hassle and locked in the purchase. The price received was very competitive with other dealers and the overall process was completed efficiently. I would definitely work with Tom and Two Rivers again.
Steven Hess did a great job on helping with my 2017 F-150 lariat (spare key fob and lazer key made) as well as a recall. Also with our 2017 Ford Explorer getting warranty work done on a mirror. Very easy and quick service. This was great not having added stress as we are planning our wedding thats one month away now. Thanks
I have bought numerous trucks and cars from Two Rivers and have always had a great buying and service experience. Gary Taylor is my go to salesman and he is always a pleasure to deal with. Service Manager Chris Taylor is one of the best and always makes sure that any problems I have are taken care of in a professional manner. Will not buy a vehicle from any other dealership in the area.
The service department goes above and beyond. Not only is Steve Hess knowledgeable about our vehicles and wants to make sure we are satisfied, but he puts it into action when we asked for a ride to a restaurant nearby while our vehicle was being serviced. That is satisfaction. And I trust our truck is well maintained by the technicians. Even the cashier is friendly and helpful. Great job! Great dealership!
Appreciation of an outstanding Dealership. Tom's our man.
by bales, neil 51 from DealerRater.com
October 1, 2018
This is the second Flex we bought from Tom. After 7 years we made the trip back to 2 Rivers instead of buying locally because we remembered the experience we had dealing with him in 2011. He is very honest and shows us every advantage, rebate and best deal possible for our purchase and/or lease options. He takes the time to show us all the options the car offers and thoroughly goes through all the interior accessories with us so we drive away knowing we know the car inside and out. He listens to our thoughts and helps match the car to our satisfaction. The Ford Flex is a wonderful vehicle for traveling, shopping, the dogs and you can enter and exit very easily and the ride is unbelievable on long trips. Great mileage performance if you drive within the speed limits. We absolutely love it. Thanks Tom!
I found the car I was looking for on their website and was assisted very efficiently and courteously by Tom Phillips through a long distance process. When I went to get the car there were no surprises and the vehicle was immaculate g
Tom Phillips helped me do most of my deal on line and by telephone which saved me a lot of time!!! I came in with my financing and they had the car ready for me and I was on the road in less than an hour!!
We could not have had a better experience working with Tyler Ryan at Universal Kia. From the initial call, to driving away in a new (used) car, it was as painless as it possibly could be. Tyler was friendly, patient, he listened, did what he said he would do, and was honest. He worked around our schedule and never pressured us with the ???car sales tactics??? most of us have become accustomed to when car shopping. I would have no problem recommending him to anyone I know.
Everything was excellent but the total price to fix my car labor was 5 times the price of the parts. Grant it we had the money but just weeks before Christmas we spent almost 900 dollars there goes Christmas but thanks for fixing it in a timely manner.
Thank you to the Great people at Ford of Murfreesboro for the great service. They were able to do our normal service and a recall while I waited. Thanks to all and especially Randy Tant!
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