Andrew Hopkins went above and beyond when discussing the features and finalizing the purchase on our new Escape. In addition, he delivered the vehicle to our establishment the same day we agreed to a deal. I could not ask for a better experience!
Had another outstanding experience at Napleton Hyundai in Carmel. We had more bad experiences with with 2013 Sonata with Dealership in Tenn. My engine was replaced due to a factory defect when driving on vacation. It blow up on the north side of Nashville, TN. They fixed the car with a new engine and then shipped the car back to me and I drove it for a month. But I hit a pot hole and the motor came lose. The dealership in Tennessee, did not re-attach the motor mount. The engine shifted 4 inch up and 6 inches to the right.
Needless to say, there car was in bad shape and had to be towed to Napelton. I called and talked to Chris Peters, he was immediately able to help me and get me a loaner vehicle and start looking into the needed repairs. His Team found other things that were not right with the Vehicle after having the engine replaced at the Hyundai Dealer in Tenn.
After talking with Chris Peters and finding out everything that was not done right on the new engine replacement with the dealer in Tennessee. I was ready to trade in this vehicle and find something else.
I was able to talk to Chris Modory who sold me my car in 2013. First I went to Hyundai Corporate they did not not want to do anything to help their customer.
I went back to Chris Modory. He was able to get his GM Sean McCain involved and helped understand everything that went wrong with my 2013 Sonata. They were about to help me with trading in the 2013 Sonata and giving me an outstanding deal on a 2015 Sonata Sport Turbo. They understood my frustrations and made a bad situation into another great experience. None of the problems were any fault of the good folks at Napleton. This was all from a Hyundai Dealer in Tennessee that did not fix the car to Hyundai Standards. I really appreciate them working with me and going above and beyond to help me get into a different vehicle to my liking.
Joe Andres is a top notch salesman. I contacted him and told him the make/model van we wanted to see and that we would not have much time as we were traveling to visit family the day before Thanksgiving.
Joe had five mini vans pulled up the the front of the building with the exact options and miles we requested ready to go. He had our car appraised while we test drove the vans and presented us simple numbers all within 45 minutes of arriving. I have bought many new and used cars and his professionalism and timeliness was greatly appreciated. We came back a couple days later and bought a used 2018 van and Joe had all the paperwork ready to go which allowed us to be in and out of the dealership within an hour. I highly suggest working with Joe for your next vehicle purchase !
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
I walked in and was looking to test drive a Mazda 3 after doing some research online into what I wanted my first car to be. I was impressed with the experience I had, as I had no idea what to expect through the process of buying a car. Lane was patient and worked with me to find the car that best fit my needs and my budget, as I started looking at new cars, then moved to the used ones as we worked out the math on payments and my budget. I didn???t feel any pressure from the staff to buy now, they gave me all of the time I needed to make the decision.
Recently purchased our dream car and worked with Cody Bates. Cody was really excellent at explaining everything about the sale and financing and was really helpful with answering any questions I had. He also took the time to go over all of our new vehicles features. After the sale he has been quick to respond to any additional questions or concerns that I have had. I feel like he genuinely cared about me as a customer and sincerely wants to keep me as a customer long after this sale, which is rare to find. I hope that he is there the next time that I need a new vehicle.
I had been in the market for almost a year looking for that one specific vehicle in mind. In the past I had left it to the one dealer local to me. After a year and no resolve, I went online and low and behold the vehicle I had been searching for popped in. I looked at all of the offerings and details pertaining to the vehicle and sent an email to the dealer. I received a response indicating that it was available. So I took a trip to them and test drove the truck and immediately knew this was the one. I then negotiated with one person Kevin Hoflander and the buying experience was not only expedient but it was as though a no hassle experience I never entertained before. Kevin, through his years of experience was my salesman, loan officer and closer for all of the experience. To me that is the way purchasing a new or used vehicle should be one-on-one through the whole process!
Deron made this a pleasant experience - answered all of our questions. Willing to change gears when we changed our minds about the type of vehicle to buy. We also appreciated the woman in the finance office - very pleasant and informative.
The best car buying experience I have ever had hands down. I will never buy a car anywhere else! Great environment, everyone was friendly and an extremely fast process. Drew Phillips was friendly, knowledgeable and made the entire process enjoyable! Thanks to everyone involved!
VERY HAPPY NO PRESSURE SALES,MAINTENANCE AND PARTS DEPARTMENT VERY PLEASED,EVERYTHING I ASKED FOR WAS COMPLETED PLUS MORE, THANK YOU TO EVERYONE AT GRAND COULEE JESS FORD AND HAPPY HOLIDAYS FROM JOHN AND LINDA.
Not much to say accept excelent customer service . Answered all my questions without beating around the bush . Made going into a dealership to buy a car almost fun . They didnt have to work very hard though , the cars sell themselves
Great.. My alignment is off. Keeps pulling to the right real bad. Could this happen due to this repair.
No exact matches
We increased your search radius to all miles in order to show you results.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.