Operating with only half power and a skeleton crew. I called without an appointment for a water pump remove and replace, the service manager took me in and gave me a loaner car thinking it would possibly take a day or two. They called back at 1000 and said it’s ready. I was amazed! That quick! These guys were Great for a department in the middle of a hurry recovery!!
Riverside Ford has my highest recommendation for purchasing a new or used vehicle. I was very pleased with my car buying process from start to finish. The staff represented the Ford company with top notch customer service and professionalism. I am pleased in every way with the vehicle I purchased as well as the buying experience.
My experience was a little bit different. My car broke down and I had to have it towed to Ford. I was not happy that I didn’t receive an update the next day of what was wrong with my car or what was being replaced. I dropped it off on Thursday evening (after hours) wasn’t told what was wrong or being replaced on my car till Monday. I understand it took awhile to fix because the parts needed to come in and there was no one to work on it durning the weekend. I would have liked to have an update sooner than Monday though. I was lucky that everything was covered under the warranty and I only had to pay a deductible. It definitely put us in a bind only having one vehicle. This also isn’t the first time I haven’t been updated about a process going on with my vehicle either. The last time I only went in for an oil change but my car also needed a hose replaced. I wasn’t told this till they had already started but I had things I needed to do and appointments to be at. I luckily had a friend who could come get me but an oil change appointment shouldn’t turn into more especially if the customer had no idea what was going on with the vehicle then you make them pay a deductible.
Outstanding customer service starting with first visit to inquire about factory special order of 2018 F-150 King Ranch to its arrival at Riverside Ford and subsequent purchase transaction at time of taking delivery of the new truck.
We stopped by this dealer just to look at and test drive the new 18 Camry XSE. Well, Toyota has made some drastic improvements over the 17 model that we liked very much so we sat down with Alex and Eddie and the deal was fantastic so we drove it home! Thank you Eddie and Alex.
I'm a first time car buyer, senior and have never purchased a car on my own. Mike Pecha was kind and made the dreaded chore of buying a car pleasure. He asked ME what I needed plus my price range and he "nailed it" all in one day. I needed a car immediately and he made that happen. Your dealership is fortunate to have him to represent your automobiles. Thank you.
I have never, and I mean never enjoyed the process of buying a car. BUT, Mike Pecha made the experience enjoyable. Not only was he knowledgeable about the car and explained everything to me a couple of times, Mike was friendly and personable.
I love the car and the attention to making sure I was happy when I left. Mike has been in touch with me several times, just making sure I didn't have questions. I know I can call, text or email Mike and he will respond within minutes.
Trent is lucky to have Mike Pecha and I am so glad he was there to serve me. I have told all my friends and I will be a loyal customer.
I was looking to make my first ever vehicle purchase and happened to browse the lot of Trent Cadillac. The salesman, Mike Pecha, was there for me from start to finish. He was friendly, approachable, knowledgeable, great communicator, and very trusting to work with. He made the process very smooth. He was very easy to talk to and was available and reachable by phone or text at any time. He answered all my questions and put me at ease. The vehicle I purchased was a fantastic deal and I never thought I could have got it on my budget. I’m hoping to enjoy this vehicle for years to come. Also, my mom bought a Cadillac from Trent previously and was satisfied which encouraged me to consider browsing their inventory. I’m glad I did because I do not think I could have gotten as good a deal anywhere else and to have had such good customer service. I highly recommend Mike Pecha if you are interested in buying a car. Please see Mike. He will treat you with great respect. For my first car purchase I think I came out great and I know it’s because of how good Mike treated me during the entire process. If I had to buy another vehicle you can bet I would go see Mike first.
Overall Mike Pecha did an outstanding job with helping me picking an out a vehicle that was within my budget. He took the time out to walk me through the technology that was a part of the car. He gave the clarity that was needed for my understanding. He went above and beyond the call of being an outstanding salesman and made sure that every thing was done properly. He is a great asset to the Buick company
My purchasing experience was exceptional with Trent. The salesperson worked very hard to meet my needs. He was courteous and wonderful to work with. I will return to work with Mike Pecha again and send all of my friends. Thank you Trent!
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