Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Josue and CJ - calm, patient, and willing to work with you
by rleeman86 from DealerRater.com
December 1, 2018
My experience at Ford Empire in New Bedford was easy due to the service from Josue and CJ. They both were welcoming, listened to what I really was interested in, and got a deal done! The family will use them from now on.
I got my 2013 Ford fiesta with a great sales person JOSUÉ CARCHIPUENDO very nice guy treat you like family if you need someone that speak spanish he is the right person asnwer all your concerns could not happier has a great experience 100% recommended
I had an unexpected serious issue with my Ford and they were excellent in taking care of it! They took care of things in a timely manner, made sure I had alternative arrangements for getting around while my car was in service, and made the whole experience as good as could be given the circumstances. I highly recommend them and I truly enjoyed the experience (who can say that about the hassle with unexpected car troubles!).
Leo was my service writer and he always takes his time making sure I under stand what work is going to be preformed Leo a true professional and I can't say enough good things about him thank you Bob Hebert
We had a wonderful experience when we purchased the car the salesman was very professional and knowledgeable of what he was selling. We???ve been back 3 times for service and I must say the service is second to none. On this visit we had Nick as our salesman he was straight up about what he could offer and what was available I don???t usually go to the dealer for tires they tend to be pricey but when he beat town fair tires price I knew I was getting a great deal. I didn???t have to try and bargain price with him he beat them all and I always get 3 quotes when purchasing something he even fit our car in right away. These guys are doing a wonderful job I will be back.
Sean was excellent in taking care of my needs in an emergency situation. Going so far as to provide transportation to my home after the deal was made, which was an additional hour for him. Matt was very quick with the paperwork as well.
I never thought buying a car would be a pleasant experience (until I went to Colonial Ford in Plymouth, MA). The dealership itself is beautiful. They even have a drive-in carport so you don't have to exit your car when you test drive (which was awesome because it was really rainy the day I was there). It was really cool! Each and every employee who was on duty made me feel like the most important customer they've ever helped. My sales representative was Glenn Smith. He was fantastic! He asked me all the right questions and figured out the best car for me in record time! Glenn worked with manager Dell Roderick and got me the best possible price. Greg Russell made the financial part of this experience so easy! And Winston Bennett rounded out the great team with pictures and congratulations when I picked the car up. There was no hassle. No haggling. No pressure. Just perfect! I highly recommend this dealership and hope you have the same great experience I did. Thank you to all! Sherry Larkin
Hello, I own Auto Negotiators Unlimited, We are a service that helps car buyers locate and purchase cars who don't like to go to the dealership alone. My customer was looking for a Ford Focus used. I was very happy to bring her to Colonial Ford to meet Glenn Smith and Dell Roderick to get a price on a 2017 Ford Focus Titanium. Their greeting to us was warm and very friendly right off the bat. They listened to the customer's needs and wants and price and payment range. They helped her select a vehicle that not only was more than she wanted but tailored the price for her so they could match what her budget could afford without jamming the payments down her throat as we went through at other local dealers. Glenn Smith took his time listened to every question she asked He was totally transparent about price, payment and any concern she had he was able to answer or Had Dell Roderick fully involved answering and they did a great job of making her feel happy and content about her purchase. I travel to many Dealerships every week and no place is more positive in the way they treat their visitors. I recommend you go to Colonial Ford and ask for Glenn Smith or Dell Roderick when you do and let the best keep you from going to the rest. Colonial Ford of Plymouth is the place to save you money and time 5 stars all the way.
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
We have a number of vehicles and the service department never lets us down. Stephany is extremely friendly and knows the business, she make any service we need hassle free.
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