We bought 2 used cars just a few weeks apart (one for me, one for my son), and the experiences at the 2 different dealerships could not have been more different. We will come back to Rod Baker Ford again and highly recommend this dealership. We worked with Ryan in sales and Steve in finance. Both were very personable, answered questions, and explained everything very thoroughly. We never felt pushed, and we sincerely appreciate how careful Steve was when explaining every aspect of the financing, especially because at the other shifty dealership , that other finance person tried to cheat us in multiple ways so we had to triple check the math and have inflated charges removed. The interest rate we were given at Rod Baker Ford was 4 points lower than what the other dealership gave us, coming from the same lender and using the same credit score and a similar car price. Car buying can be a very stressful situation since it is such a huge purchase, and you really want to buy from people who are trustworthy. The staff at Rod Baker Ford are good people -- it's worth it to check them out even if it is a drive!
Looking for a car for my daughter who is finishing up her last semester of school and found a car at this dealer on CARS.COM.
I called to make sure the vehicle was still there as we live about 1.5 hours away from the dealership, spoke with Ryan and we headed out.
When we arrived Ryan informed us that there were other buyers there that had just put in an application to purchase the used car we came to see so we could not drive it, but Ryan did take us out to walk around it. We decided to wait and see what happened and Ryan provided us with a beverage as we walked the lot waiting.
About 20 minutes passed, Ryan found us on the lot and we went for a test drive. My daughter ended up getting approved on her own through Ford and she purchased the vehicle.
The car was CPO, so the process was fairly straight forward and relatively quick. We had arrived around 7:30pm and were out the door by 9:00pm with a clean car and full tank of gas.
I brought my Explorer in for an oil change and was told there was a recall due on my vehicle that could be taken care of while I was waiting on the oil change. That was so nice to take care of it at the same time.
James was great! Showed us all the cars he had on the lot that we were interested in. Then did a national search and found exactly the trim level we wanted on a Mustang. Had it picked-up and delivered to us the next business day! Outstanding people!
I was able to take my time looking and visited twice before finally deciding on the Outlander Phev. Both times I was greeted with friendly professionalism. Mike took time to help me understand all the features the car had and when I finally purchased the car a few days later, he went over them with me again to make sure I understood everything and had no questions left to ask. He connected my phone to the car so I can access everything through voice commands before we left and he even connected my daughter's phone so we can access her music. I'm not technically savvy so this was extremely helpful. I probably know more about the functions of this car than I do about my own smartphone thanks to Mike : ) He was incredibly patient and helpful.
It's really stressful for me to make such a large purchase but the staff at Max Madsen Mitsubishi Downers Grove (and the Outlander Phev) made this purchase go much easier. They were a pleasure to work with.
My truck was in the shop longer than stated. When I returned the loaner vehicle, the service technician inspected the loaner vehicle with a fine tooth comb before giving me the keys to my vehicle. I had left some papers in the loaner so I went back. There was a gentleman returning a loaner and picking up his vehicle. The service technician asked the gentleman was everything ok and is the tank full. The gentleman said yes. The service technician handed the gentleman his keys and said thank you. The service technician did not inspect this man car before he was given the keys to his vehicle. Maybe because I'm a woman? Maybe because I'm an African American? Not sure, however, this didn't sit well with me.
I had a wonderful experience taking my car in for some long overdue service. I was made aware that it would take a couple of hours to complete, and I didn't want to spend all that time at the dealership. Not being an app savvy person that uses Lyft and/or Uber services, I had asked my son to take me to the nearby mall while the car was being worked on. Unfortunately, he wasn't available. He did mention to ask the dealership for a courtesy vehicle. After dropping off my car and before I even had the chance to ask about a courtesy vehicle, Jessie had asked if I would like to be taken to the mall. This made my day, much easier than filling out paperwork for a loaner. On top of taking me to the mall, they called to let me know when the work was done, and where they would pick me up. I'm so happy I purchased my car at Ziegler Ford.
The great service continues as usual. Just said car in for tune up brake job and a few other things and everything is excellent the timing was good and job was done when they said it would be. Thank you very much Jim and Jason and the rest of the staff. You have never let me down thanks again. John you have a great group.!
My parents, who are elderly, recently visited River View ford to check out a new Edge. While there, they met with John Hennesy who personally took care of them. My mom, who is very particular, asked for certain things on the vehicle. Not only were those needs met, They went above and beyond to make sure they were happy and getting exactly what they wanted. In a world where customer service is lacking, River view showed exactly what customer service should be. Its nice to know there are still car dealers out there that deal with people with integrity. John took care of my parents like they were his own and I really appreciated it. Thanks again River view!!
As a first time car buyer, I could not have asked for a better experience. If you want honest, helpful, and genuine people to buy a car from look no further!
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