First made contact with dealership to pre-qualify. Process was hadled very quickly and Bessie provided an exceptable rate for our credit rating. Vehicle was listed here for $29k roughly but their site shows $30k. Initially that caused concerns, but after seeing the car I understood why. Inside the SRX are multiple ink marks on the roof and tears within the seat leather which could cost a feww hundred to fix. The on the back of the trunk is a scar about 6-8 inches in length. The photos did not show the damages. I asked to negotiate the pricing to have the car corrected but the associates and management declined to reduce the price just $1700. I hope you have a better experience and good luck to Pursch selling that scar.
They???ve done an outstanding job on my Jeep. Had multiple problems with the vapor system and the radio. Was given a 19 Ram 1500 as a loaner, now my adult son wants to get one of these. I had a 14 and it was a fine excep for the radio. Went through 4 in the two years I had it. My Jeep, however, I???m on my second radio. Still awaiting (2 mos) the return of the CD that wouldn???t come out. New radio working well, so far. Only took 3 trips to get the vapor system fixed. All the office personnel were excellent in handling all the problems. Two thumbs up! The only negative is still waiting for my daughters CD to be returned.
Just 6 days after my truck goes in for a water pump a plastic fitting in the upper coolant hose mysteriously cracks and springs a leak. And of course this is not covered by my extended warranty. Smells kind of fishy to me.
Test drove the CHR and fell in love instantly. Best experience overall from beginning to end. This was my first time driving a Toyota. So happy we made this our first stop. Would highly recommend North Park Toyota!
Joseph listened to everything I was looking for, only showed me what I was interested in. Unfortunately my van wasn't ready and wont be for a day or 2 and my trade in wasn't running but they let us use a loaner! Im very happy with my experience and will go back
We were helped by Mr. Carlos Garca and I was very pleased with our decision. Prices were good and we got everything we were looking for. Getting a car usually takes 2-3 days but we came in at 8:30 and are leaving at 3:00! I would definitely shop here again. Great service and amazing people
Found the car we liked on-line and exchanged a phone call, visit and phone call with the dealership's on-line sales rep, Johnny. The next day we purchased the car. We were in/out of the dealership in approximately 2 hours. Facility is very clean, nicely decorated with antique automobiles and western motif type decor. David Scott was our salesman. He was respectful, knowledgeable and professional. The finance director, Brandon Dominguez was very knowledgeable especially concerning the extended warranty. The car was cleaned so well it appeared brand new. Our experience with this dealer was great! I highly recommend this dealership. If you are looking for personable and attentive service visit Chaparral Ford.
Roy Fernandez went above and beyond expectations for my family. He found us exactly what we needed at a price no other dealership could offer. You can't go wrong at Chaparral when people like Roy Fernandez are willing to do whatever it takes to, not only help you shop comfortably, but welcome you and treat you like a priority. Thank you Roy Fernandez and Chaparral Ford!
I made an on-line appointment for "The Works" service on my 2011 F-150 truck. My appointment was at 8am. I arrived at 7:55am. The service writer got to me very quickly and service began soon after. By 9am I was ready to continue my day. I appreciate a dealership and service department that are prompt and very customer oriented.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
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