I made an appointment with a sales person who contacted me by phone in response to a website enquiry I made. The sales person was waiting for me when I arrived, took me out for a test drive and handled the sale thoroughly and professionally. There were one or two minor maintenance issues I wanted the service department to check before taking the car, so they kept it over the weekend. The service manager called on Monday to update status and kept me informed. I picked up the car on Tuesday and have been pleased with it. Price was what should be expected for the make, model and mileage according to Cars.com, NADA and Kelly Bluebook.
Great experience. Would recommend this dealership and staff to any friends and family. Staff worked with my unique situation and the purchase went as smoothly as i hoped for. Thanks for the great car buying experience!
Best service dept I have ever worked with. Dealt with Nate Kulland and also S Troyer. Work done sooner than expected. Clean waiting area, friendly staff, all questions answered and work done in timely manner.
Dropped my car off for service on my "new" used Ford Escape. James, my service adviser, met me at my car. My car was done quickly and when I went to pick it up, James let me know what they did to the car and let me know that everything looked good. He walked me into the building to the payment desk and I paid and was on my way! Nice, friendly service.
service staff has always been attentive and through in their work Interaction with staff folks has always been friendly and professional Office reception are is clean and inviting (coffee is too strong for me) Lounge area is comfortable Friut is a nixe touch.
came in to get a used truck, couldn't find what I was looking for. ending up buying a new 2018 F350 with all the extras I needed and then some. Ron was an exceptional salesman who took the time i needed and answered all my questions. I got more for my trade than I thought I would, and with rebates and Landmark discounts I did not spend any more than I was planning on for a used truck. over all great experience from drive up, test drive, negotiations, paper work(thanks Aaron) and delivery. thank you to all Hank
Great experience working with David Stone. He found me the vehicle I wanted (wasn’t even a Ford) within 24 hours. He and his team actually made the buying process fun. The entire staff is super professional but makes you feel like family. I will send everyone I know to David at Damerow Ford!
Great customer service. Good quality & price. I got a good value on my trade in. Hassle free and not time consuming! Mathew & Debbie were great putting the deal together and got me in the car I wanted. 90 day warranty & Car Fox report as well with the car. Best car dealership exeperience I ever had. No games no hassles. Honest & hassle free!
This was our second time around and the buying process from looking, then driving and then purchasing didn't change from the first time that we purchased our vehicles at Gladstone. Very Professional, didn't try to sell us something we didn't want.
The team at Gladstone Mitsubishi provided an amazing buying experience. I was able to find a car that truly met my needs without any pressure. I would recommend them to anyone I know who is looking into buying a car. They created a lifetime customer.
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
We found a great car at Ron Tonking Hyundai of Gladstone.
by Lidija from DealerRater.com
December 4, 2018
Recently purchased a 2019 Kona. Am driving it for a week now. Excellent vehicle. Looks nice, Gets great gas mileage and fits our budget. Bronson Barlow was outstanding to work with, knowledgeable and polite. Crunched numbers with us and Answered all our questions no matter how many times or how many ways we asked. Ultimately Helped us find a vehicle that suits our needs and fits our budget. Great guy to work with. Thank you. We would recommend this dealership to anyone looking for a car.
Helpful, attentive and friendly staff. I had called ahead and gave a time that I would be there. The vehicle was pulled up and ready for us to test drive when we arrived. They made the whole process effortless on our part.
Our sales associate was very friendly and helpful. It was my first time buying through a dealership and he made it very easy. The car was in very good condition and the miles were excellent. They wouldn???t lower the price any, or remove the anti-theft code fee, but I feel like we still got a great deal, and they were pleasant to work with. We were able to drive the car off the lot that night and it???s been a great car so far!
We found a great deal on their website and decided to go take a look. They were very courteous and made it really easy for us to make sure it was the car we wanted. They made the process hassle free and we were on the road in our new car in no time. They really made it easy without an pressure. Great experience and would definitely recommend them.
This is my second new Ford Escape that I have purchased from Courtesy Ford. The employees that we worked with were very friendly and nice. I and my son, had a very pleasant experience and I would recommend this dealership.
Vanessa Gomes went above and beyond what I thought a car dealership representative could do. We called gave her a description of what we were looking for and she did the rest. She found the car that would fit us she worked with banks and everything to get us financed. All we had to do was bring proof of income and sign the papers. I have never had an experience of buying a car like this before. I would do it all again if I could have the same experience. I absolutely love our new car it fits my family safely. And as a mom of 4 that is the most important thing for me.
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