First time here so far it's been great. Sales people have excellent. All paperwork has been smooth. We have switched from Ford Escape to Lincoln MHC. To Date we are loving all our experiences with Jacky Jones.
Most professional group of people I have ever worked with ! Financing was awesome,fast and efficient . I have never bought from a dealership that had me in and out within 2 hours. No Pressure ! No Hassle ! I was VERY impressed with my experience today . I am even more impressed with the GREAT deal I got on the Dodge Ram truck I drove off the lot with . I would highly recommend them to anyone looking to buy their next vehicle and I will be back in the future . Pay no attention to some of the petty reviews written here and I noticed there are a few . Go down use some common business sense ,do your research before you buy , and you will find Car Max has it all !
I drove 3 hours to see a Dodge Ram 1500 that Curtis had on his lot. I was looking to replace mine which had been totaled in an accident. Dealing with the insurance company was somewhat difficult but Curtis worked with me and was so awesome, understanding and helpful. Thanks Curtis! Love my truck!!!
I had a great experience at Knoxville carmax location.
I went in with vehicle I wanted transferred and it was available within 5 days, even though it was quite a distance from Knoxville (Boston). Will Purvis, my sales consultant, was great to work with! I don't plan to ever buy a vehicle anywhere else again!! Thanks Will and Knoxville carmax staff!
We are new to United States only 1.5yrs. To make it worse we moved from Illinois to Tennessee and we have only been here for 7minths. We really needed a second car as me and my wife we have only relied on one car forcing us not to maximize on our working hours. As you know USA I runned on credit we didn't even have a score since my credit card was only 4months old. When I started shopping for a car I needed someone who will accept our credit status.
I came across car max through google chrome and through their website I looked for the cars they advertised and singled out two Hyundai Elantra. My wife is new in the road so she really needed small car. It did not take 20min after I saved the car on their website. A sales representative Chris called me. He professionally introduced himself and promised to work with me. I visited the facility the next day and I loved it. Enough space to receive overwhelming customers . Chris was ready to receive me when my friend and I arrived. He gave both of us a warm firm handshake with a professional smile. I felt like I was at home though my heart was wondering whether I'll get a car due to my credit score. Chris worked with us, he guided us and in two weeks we had our car. Btw the two weeks could have been shortened if the car was here in Knoxville yard. The car was shipped at no cost to us from Lexington Kentucky to Knoxville, TN. Still I was involved in the whole process and got notified.
Bought car. Paid cash and my check reached my bank the next day . That was two weeks ago. I have not received my title yet. I will not buy another used automobile again from someone that will not give me a title for the auto whenI I pay cash for it. The title existed for this auto since it was used. Why can"t it be given to the buyer since it was a cash deal? I will have to take the Knox Co. license to my county to have it changed since they wanted to register it in Knox county.
After several weeks of looking for a truck for our son and encountering shady experiences from reputable dealerships around town, we drove up from Franklin, TN to look at truck Curtis had listed on the internet. I talked to him several times on the phone before going and he was very kind and helpful. Upon or arrival, someone else was looking at the truck. Curtis told the person he had promised us we could view it first. It looked as good in person as on the website, so we bought the truck. Curtis also agreed to the price we negotiated over the phone, despite having received an offer of a higher price. We liked and appreciated his honesty so much that we have him looking for a truck for my husband and we referred him to someone we know looking for a vehicle.
CarMax--The best place to purchase your next car!!
by Ang2300 from Knoxville, TN
February 1, 2012
I absolutely recommend CarMax in Knoxville to anyone that wants a smooth, friendly, hassle-free car buying experience. They do not pressure the customer and are honest about pricing. This experience has been the most positive I have ever had!!!!
Kia Parkside, Colton, JT, and Matt were nothing short of a blessing to me. I was extremely nervous about purchasing a new car, but they made my experience painless and were very patient with me. Oh & I love my brand new Kia Soul!
Harper made buying a car fun instead of the stressful experiences I have had in the past. They never made me feel pressured and let me come in anytime for a quick test drive without taking an hour of my time to sell me on whatever vehicle I wanted to test drive that day during my short lunch break. I would recommend Harper to anyone looking to buy a car!
Scheduled an appointment for a recall issue. was told it would take 2 hours to complete. Service tech, Mr. Aquilera was very personable, pleasant and professional. appointment only took 1 hour. excellent service.
very good experience. Joe Aragon is definetly an asset to autonation.
i will do more business with you guys, strictly because of Joe.
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