My experience was pure joy!, Jon Zimmerman was exceptional! He led me through the leasing process so efficiently! His spunky and happy personality was so uplifting and made me feel like I was your dealership’s best customer. Also, he did an outstanding job of showing me all the bells and whistles on my new Acura TLX. I drove away in my new red car with a huge smile on my face, knowing that I had made the right choice—bucket list item checked!!!!!!! And I must add a huge “Thank you” to Balal who patiently worked me and helped me make the right decision. Bravo to Accura!!!! I’ll
A disagreement on the down payment prevented me from getting a car I had looked for and wanted for an extended period of time.. initially the agreement was for a full cash down payment equaling $2,100... I told them that I could possibly be willing to trade my current car in as part or the whole amount down.. from there on they told me that they could only take my car as trade in for $ 1,000 .. (noooo) and then on top of that a $1,000 cash...well I didn’t want to take 1000 for my car so I said I could do the 2000 cash.. they said the banks refused the cash and would only do it with the car as trade in.. I told them I didn’t want to use my car as trade in once again , and they gave me a buyback option on my own car for $1300.... none of it made cense to me as being in a consumer position.. So in the end I didn’t get my dream car although I was willing to pay 100 more in a cash down payment.. sad day
Our salesman was Christopher Santiago, I made him aware that I had a limited amount of time because I had to go to work. He expedited everything and got us in and out in no time. He was professional and courteous and made us feel like we were family! I will definitely be returning!
As a retired tx DPS mvi trooper through my 30 years dealing with dealers carmax is most caring dealer. When we went to car max on gulf freeway to look for a new vehicle the salesman were very caring and helpful to find the velociraptor we wanted. We bought a 2916 Honda CRV with 10 mikes on the vehicle. We bought it. Service group was also caring and helpful. Keep up the good work. Larry parks.
Awesome car buying experience with no run around ! Very straight forward easy experience. They do not pressure you or give you the run around at all. The customer service is beyond FANTASTIC! My salesman Mike was truly helpful & prompt on the the whole deal. Will definitely be referring family and friends & continue buying from CarMax (especially this particular location) !
The minute I wallked in I was greated with a great smile and a huge welcome. The facility was in excellent condition, cleanliness and great atmosphere. The selection of vehicles was awesome and plenty to choose from and to view. The representative (Lee and then Gus) were very informative and knowledgeable in all aspects of the car industry. I would recommend this place 100 %
Overall 4 stars. Didn't give it 5 stars only because I dropped off my car at 9:45am for a 10am apt. Had some errands to run and asked if they could wash it once oil change was complete since i was in no hurry, (remember -I was dropping it off). I got a call back about 2pm that it was ready but we were still running errands, I asked what time they closed. I was told 5pm but to be there by 4:30. We arrived at 4pm and after letting the counter person know i was there for my car they realized it hadn't been washed so they said it would be a quick 5 minute wash, I waited approximately 20 minutes! Not a big deal but my car was ready at 2pm and you waited until i arrived to go wash it??? So not really a big deal but just wished it would have been done before i arrived but in the end it was a free car wash. Gave the facilities 3 stars because major renovation is occurring but I'm sure once it's all complete it will be great. So overall 4 stars.
We had an absolutely awesome experience buying a car from Kim Woodburn. I cannot say enough about her honesty and professionalism. This is where we will go to buy a car in the future and recommend to anyone who cares to buy a car from a qualified professional. Great job and thank you Kim !
Had 8am appt for 5000 mile service took 3 1/2 hrs appt time meant nothing trk sat in the driveway for 2 hrs
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